Livecom

Livecom offers a suite of products and solutions tailored to the needs of the telecommunications industry. These solutions aim to optimize operations, enhance customer engagement, and improve competitiveness. Livecom's offerings are suitable for companies of all sizes, ranging from small startups to large enterprises. The vendor states that their solutions are utilized by telecommunications providers, local government agencies, enterprises across various industries, MVNE/MVNO enablers, and contact centers in need of efficient customer service and support.

Key Features

Next Generation Voicemail: According to the vendor, Livecom's next-generation voicemail solution offers features such as customizable message playback order, multi-tenancy support, and compatibility with multiple telephony protocols.

Interactive Voice Response: Livecom's interactive voice response solution is a web-based platform that enables the creation of dialogues. The vendor suggests that it supports a wide range of protocols and interfaces, making it suitable for telecom operators, mobile operators, MVNEs, MVNOs, and enterprise companies.

Missed Call Alert: Livecom's missed call alert solution is designed for telecom operators and connectivity service providers. The vendor claims that it helps increase call completion, revenue, and customer satisfaction by enabling notifications for missed calls via SMS or other channels.

Contact Center: Livecom's contact center solution facilitates customer contact through various channels, including telephony, email, chat, WhatsApp, Facebook, self-service, FAQs, and SMS. The vendor states that it provides an omni-channel contact solution to improve customer experience and enable effective communication.

Service Delivery Platform: Livecom's service delivery platform is a cloud-based, carrier-grade solution that aims to save costs, resources, and increase flexibility. According to the vendor, it supports on-premise, private cloud, public cloud, or hybrid deployments, offering capabilities such as multilingual support and multi-time zone functionality.

XML-based Provisioning Interface: Livecom's solutions include an XML-based provisioning interface for easy configuration and customization. The vendor claims that this interface seamlessly integrates and configures the voicemail solution, enhancing its functionality.

Visual Voicemail Feature: Livecom's voicemail solution includes a visual voicemail feature designed for iPhone and Android devices. According to the vendor, this feature allows users to visually access and manage their voicemail messages.

Graphical Flowbuilder: Livecom's interactive voice response solution incorporates a graphical flowbuilder that simplifies the creation of dialogues. The vendor suggests that this tool enables users to design and customize interactive voice response flows with ease.

Omni-Channel Contact Solution: Livecom's contact center solution offers an omni-channel approach, allowing customers to interact through various channels such as chat, email, WhatsApp, Facebook, SMS, and FAQ. According to the vendor, this solution ensures seamless customer engagement and effective communication across multiple platforms.