Livegenic

Livegenic is a virtual collaboration platform specifically designed for the insurance industry. According to the vendor, it facilitates remote virtual inspections, offers advanced inspection management tools, and provides secure cloud storage for insurance claims. Livegenic caters to insurance carriers, claims organizations, TPAs, and InsurTech platforms of all sizes. It is utilized by professionals in the insurance industry, including adjusters, inspectors, investigators, and other related roles.

Key Features

Virtual collaboration platform for insurance: Livegenic is a virtual collaboration platform designed for the insurance industry. It enables remote virtual inspections, advanced inspection management tools, and secure cloud storage for insurance claims.

Remote Virtual Inspections with customers and policyholders: Livegenic allows insurance professionals to conduct remote virtual inspections with their customers and policyholders. It enables real-time collaboration through live video and photo capture, facilitating the assessment of damages and documentation of claims. The platform supports both live video streaming and offline photo capture, offering flexibility for different scenarios.

Advanced Inspection Management Tools for field teams: Livegenic provides advanced inspection management tools for field teams, including adjusters, inspectors, and investigators. Field teams can utilize the Livegenic mobile suite to capture live or offline photos and videos, upload documents, and generate reports. The platform also offers augmented reality measurements and other features to support field teams in their inspection process.

Secure, integration-friendly cloud storage platform: Livegenic offers a secure and integration-friendly cloud storage platform for insurance claims. It automatically saves videos, images, and audio recordings captured through the Livegenic platform to the claim file. The platform provides enterprise-grade content storage, data management, and long-term archival capabilities.

Streamlined claims process: Livegenic aims to streamline the claims process for insurance carriers. By enabling remote virtual inspections and providing advanced inspection management tools, the platform helps reduce cycle time and claims processing expenses. It eliminates the need for physical inspections, resulting in cost savings and faster claims resolution.

Enhanced policyholder collaboration: Livegenic facilitates increased policyholder satisfaction and support through its virtual collaboration platform. It enables real-time collaboration and guided self-service options, allowing policyholders to actively participate in the claims process. The platform offers a customer portal and mobile app for policyholders to collaborate with adjusters and document their claims easily.

Risk reduction and fraud prevention: Livegenic helps insurance organizations reduce risk and prevent fraud in virtual inspections. It provides secure content capture and storage, ensuring the integrity of the inspection process. The platform minimizes the risk of fraudulent claims through real-time collaboration and guided self-service options.

Improved inspection efficiency and SLA support: Livegenic improves inspection efficiency for claims organizations by offering advanced inspection management tools. Field teams can capture and upload content directly from the field, reducing manual data entry and paperwork. The platform also helps support service level agreements (SLAs) by streamlining the inspection process and reducing turnaround time.

Flexible integration with other platforms: Livegenic offers flexible APIs for integration with other platforms, allowing InsurTech partners to expand their capabilities. The platform seamlessly integrates with major insurance platforms such as Guidewire, Salesforce, and Hyland OnBase. InsurTech partners can leverage the platform's media storage and collaboration capabilities through the Livegenic API suite.

Support for multiple industries: In addition to the insurance industry, Livegenic also supports businesses in industries such as property & real estate, facilities, and construction. It enables faster customer interactions and project management, facilitating quoting, inspecting, and quality assurance processes. The platform allows increased property and maintenance report submissions, property inspections, and project management for improved efficiency and quality.