Loop

Loop is a visual customer feedback management software designed to assist businesses of all sizes in gathering and analyzing feedback from customers, industry professionals, and internal teams. According to the vendor, this software is suitable for small to large companies and is utilized by product managers, UI designers, developers, industry professionals, and business analysts across various industries.

Key Features

Visual Customer Feedback Tool: Loop provides visual customer feedback management software that includes a screenshot plugin for seamless integration into websites. It also offers an embeddable forum where users can vote on submitted feedback, which the vendor claims helps drive strategic product decisions and identify bugs.

Only Build What People Want: Loop allows users to gather product feedback from customers, industry professionals, and internal teams. According to the vendor, this helps businesses close the loop before releasing a product and avoid developing products that do not meet customer expectations.

Escape Groupthink: Loop enables the collection of detailed and verified feedback from industry professionals such as product managers, UI designers, and developers. The vendor suggests that this feature helps businesses avoid groupthink and make more informed decisions by incorporating both internal and external perspectives.

Seamless In-App Feedback: Loop offers an in-app plugin that allows businesses to gather responses on specific parts of their applications. Users can take screenshots and annotate specific areas to provide detailed feedback, facilitating a better understanding of user needs and preferences.

Never Miss A Bug Again: With Loop's website bug reporting tool and visual bug tracker, businesses can efficiently identify and address reported bugs. According to the vendor, this helps businesses ensure a high-quality user experience by minimizing the occurrence of overlooked bugs.

A Single View Of All Of Your Gathered Feedback: Loop consolidates feedback from different sources onto a single page, providing businesses with a centralized view of customer feedback. This feature allows for easier analysis of feedback and supports data-driven decision-making.

Loop Rating System: Loop allows users to rate feedback on a scale of 1-10. The vendor claims that this system calculates an averaged score for each reviewer, facilitating the prioritization of high-quality feedback.

Share Feedback Effortlessly: Loop enables businesses to close the feedback loop with internal stakeholders or customers. Users can choose to receive email notifications or generate shareable links, making it convenient to share feedback and collaborate with others.