Loopon

Loopon is positioned as an all-in-one guest experience platform offered by Loopon AB. According to the vendor, the product aims to assist hotels in revenue growth, enhancing customer satisfaction, and driving loyalty at every stage of the guest journey. It offers a comprehensive solution for managing guest feedback, including guest surveys and OTA reviews. Additionally, Loopon provides features such as upselling, personalization, real-time messaging, reputation management, and analytics tools.

Key Features

Upselling & Personalisation: According to the vendor, Loopon provides hotels with upselling and personalization features to potentially increase revenue and enhance the guest experience. The product enables the creation of custom pre-arrival emails with tailored upselling offers for each guest. It also offers easy tracking of key performance indicators (KPIs) and additional revenue generated through upselling.

Real-time Messaging: Loopon offers real-time messaging capabilities, allowing guests to communicate with the hotel via SMS or WhatsApp during their stay. According to the vendor, this feature aims to streamline guest requests, reduce the need for phone calls or in-person conversations, and potentially enhance overall guest satisfaction.

In-stay & Post-stay Feedback: Loopon provides in-stay feedback and messaging tools to potentially recover service and improve guest satisfaction while they are still on-site. Guests can provide real-time feedback by logging into the hotel's WiFi or scanning a QR code. According to the vendor, the system facilitates quick responses from staff to resolve issues before guests leave the hotel. Additionally, Loopon offers post-stay guest surveys to collect feedback and measure guest satisfaction, potentially enabling hotels to continuously improve their services.

Reputation Management: Loopon aims to assist hotels in managing their online reputation by collecting and aggregating reviews from various sources, including OTAs. It allows hotels to respond to guest reviews in a timely manner, potentially enhancing guest satisfaction and addressing any concerns. The system provides analytics and reporting features to track review scores and identify areas for improvement. According to the vendor, its automated response system suggests personalized replies to guest reviews, potentially saving time and ensuring a high management response rate.

Pre-Stay: Loopon's pre-stay features include commission-free upselling and pre-arrival surveys. According to the vendor, hotels can potentially maximize pre-arrival revenue by offering one-click upgrades and customized communication to guests. The system enables hotels to easily design and send pre-arrival emails that match their brand's visual identity. Loopon provides segmentation options to target specific guest groups with tailored offers and promotions.

In-Stay: Loopon's in-stay features enable real-time feedback and messaging between guests and hotel staff. Guests can provide feedback and communicate with the hotel via SMS or WhatsApp during their stay. According to the vendor, this feature helps hotels detect and address issues in real-time, potentially preventing negative reviews and improving guest satisfaction. The system is designed to be unobtrusive to guests and easy for staff to use, with options for automated customer replies.

Post-Stay: Loopon's post-stay features include guest surveys and reputation management tools. Hotels can send personalized surveys to guests after their stay to gather feedback and measure guest satisfaction. The surveys are designed to be easy to answer and can be customized to match the hotel's branding. Loopon aims to help hotels manage their online reputation by collecting and aggregating reviews from various sources, allowing them to respond to reviews and maintain a positive online reputation.