Overview
What is LumenVox Voice Biometrics?
LumenVox Voice Biometrics technology screens customers by comparing input voice audio to a collection of stored voice samples (“voiceprints”) that are known to be authentic or fraudulent. Just like a fingerprint, each voice is unique. This makes Voice Biometric Authentication…
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What is LumenVox Voice Biometrics?
LumenVox Voice Biometrics technology screens customers by comparing input voice audio to a collection of stored voice samples (“voiceprints”) that are known to be authentic or fraudulent. Just like a fingerprint, each voice is unique. This makes Voice Biometric Authentication an effective…
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What is LumenVox Voice Biometrics?
LumenVox Voice Biometrics technology screens customers by comparing input voice audio to a collection of stored voice samples (“voiceprints”) that are known to be authentic or fraudulent. Just like a fingerprint, each voice is unique. This makes Voice Biometric Authentication an effective way to validate identity.
Voice biometrics authentication can be deployed in three ways:
Passive: The customer's identity is validated during a normal conversation with a live agent.
Active: The customer is required to recite a phrase or certain words, such as: "My voice is my password" to establish their unique voiceprint.
Hybrid: The customer's voiceprint is captured, and they can authenticate in either an active or passive mode.
LumenVox’s flexible voice biometrics technology can be deployed in the method of choice and gives organizations the ability to create a seamless and secure process to verify its customers. LumenVox Voice Biometrics not only creates a better user experience, but also reduces operational costs and strengthens security. Anti-fraud measures such as liveness detection provide an additional security layer.
LumenVox Voice Biometrics offers scalable authentication within today’s busy contact centers. In addition, it easily integrates with a variety of existing infrastructures, Interactive Voice Response (IVR) software, and web or mobile applications.
LumenVox Voice Biometrics Features
- Supported: AI/Machine Learning
- Supported: API
- Supported: Biometrics
- Supported: Compliance Management
- Supported: Data Extraction
- Supported: Fraud Detection
- Supported: Language Detection
- Supported: Liveness Detection
- Supported: Multiple Authentication Methods
- Supported: Predictive Analytics
- Supported: Process/Workflow Automation
- Supported: Real Time Data
- Supported: Records Management
- Supported: Reporting & Statistics
- Supported: Secure Data Storage
- Supported: Third Party Integrations
LumenVox Voice Biometrics Integrations
LumenVox Voice Biometrics Competitors
LumenVox Voice Biometrics Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | No |
| Supported Countries | United States, Canada, Mexico, Portugal, Ireland, United Kingdom, South Africa, Italy, France, Germany, Iceland, Romania, Russia, Spain, Hungary, Greenland, Greece, Switzerland, Monaco, Poland, Austria, Belgium |
| Supported Languages | Chinese, Danish, Dutch, English, French, German, Icelandic, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russia, Spanish, Swedish, Turkish |
