Maisie

Maisie is an AI-powered conversational sales and support assistant developed by Maisie Technologies. According to the vendor, it is designed to automate customer queries and provide personalized assistance 24/7 for e-commerce businesses. This conversational commerce platform utilizes AI-powered chatbots to engage, support, and re-market to customers on e-commerce websites. It is targeted at small to large-sized e-commerce businesses and is used by various professions and industries, including e-commerce store owners, customer support teams, sales teams, marketing teams, and the retail industry.

Key Features

Customer Service: According to the vendor, Maisie enables businesses to instantly answer customer queries using AI technology. It empowers shoppers to find immediate answers to their questions and provides real-time order status updates. For complex queries, the system seamlessly hands over to human support.

Sales: Maisie's AI capabilities allow it to automatically answer pre-sales queries and guide shoppers to the right products using conversational product recommendation quizzes. The vendor claims that it can give contextual discounts and offers based on shopping cart value or stage of the buying journey.

Marketing: According to the vendor, Maisie helps businesses grow their email and SMS subscriber lists faster through conversational opt-ins. It offers features such as price drop notifications and cart saver to increase opt-ins. Additionally, it captures emails and encourages visitors to save their shopping carts, aiming to win back sales.

Customization: Maisie offers businesses the option to choose from 18 conversational templates or build their own. The vendor states that businesses can trigger conversations based on various business rules such as time on page, exit intent, cart value, and shipping times. Chatbots can be displayed depending on visitor behavior and specific page visits.

Live Chat 2.0: Maisie provides businesses with the ability to engage visitors and turn them into buyers through personalized product recommendations. It offers assistance to customers 24/7, even when the business team is not available. The vendor claims that Maisie can seamlessly transition to live chat with a human representative, providing a more personalized touch.

List Building & Remarketing: According to the vendor, Maisie helps businesses capture more first-party data and win back lost sales with lead generation chatbots. It allows for the launch of high-converting, guided sales conversations directly from social media ads, stories, and bio links. Additionally, it enables businesses to re-engage visitors off-site with features like cart saver, back in stock notifications, and price drop notifications.

Integrations: Maisie is designed to work with popular e-commerce platforms such as Shopify and BigCommerce. It can connect with Klaviyo to grow email lists and send targeted emails. The vendor states that it also integrates with Facebook Messenger to grow Messenger subscriber lists and win back lost sales.

Messenger Marketing: Maisie enables businesses to engage, support, and re-market to customers on Facebook Messenger. According to the vendor, leveraging the popularity of Facebook Messenger with 1.3 billion monthly users, businesses can benefit from high open rates of messages sent in Messenger (80%+). The vendor also claims that Messenger messages have higher conversion rates compared to email (4-10x).

Recover lost sales with Messenger marketing: The vendor states that Maisie can notify customers via Messenger when out-of-stock items are back in stock. Businesses can inform customers about price drops, abandoned carts, and promotions through Messenger. Additionally, Maisie can re-engage visitors who are about to leave the website through exit intent conversations in Messenger. The vendor claims that businesses can encourage newsletter subscriptions and grow Messenger subscriber lists by answering visitor questions and providing incentives.

Automatic Updates: Maisie allows businesses to send automatic order confirmation and order shipped updates to customers via Messenger. According to the vendor, this feature keeps customers informed about their order status with automatic notifications in their Facebook Messenger inbox.