Overview
What is ManyChat?
ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.
Use Manychat if you're ready to get started with Messenger automation
Nice Service, but Not for What We Needed
Great for Facebook Messenger automation and marketing
Manychat - excellent bot building tool
A definite must if you want to engage with leads and customers on Facebook
Generate Leads on Facebook with the Ultimate Social Media Marketing Automation Tool
Pricing
500 Subscribers
$10.00
1,000 Subscribers
$15.00
2,500 Subscribers
$25.00
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ManyChat?
ManyChat Video
ManyChat Competitors
ManyChat Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(27)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
ManyChat has proven to be a valuable tool for businesses seeking to automate their messaging on platforms like Facebook Messenger and Instagram. Users have found that ManyChat excels in managing high volumes of messages, allowing them to efficiently engage with their audience. With ManyChat, businesses can collect valuable customer information such as email addresses and phone numbers, enabling them to provide personalized updates and notifications based on specific conditions. Furthermore, ManyChat's omnichannel presence empowers businesses to be present on multiple platforms, including messenger, Instagram, SMS, and email, ensuring that customers can reach out through their preferred channel. As an ultimate social media marketing tool, ManyChat aids in generating new leads and effectively communicating with potential clients. Its automation capabilities make it easy to provide quick responses through keyword-based sequences and reduce the workload of attending to individual chats. ManyChat is also highly regarded for its ability to engage with website visitors using the Facebook comments growth tool, making it a preferred choice for businesses looking to enhance customer engagement and lead generation. By integrating with other automation software like SharpSpring through Zapier, ManyChat ensures that all leads are kept in one central place for streamlined lead management and nurture automation within Facebook.
Versatile tool for two-way communication: Many users have praised ManyChat for its versatility as a tool for two-way communication. With its ability to create automated conversations and provide support for incoming messages, it offers businesses a convenient way to engage with their customers.
Easy collection of customer information: Several reviewers have highlighted the ease of collecting email and phone numbers through ManyChat. This feature is particularly valuable for businesses looking to gather important customer data and build their contact lists efficiently.
24/7 customer support: ManyChat's 24/7 customer support has been well-received by users. They appreciate the prompt assistance provided by the support team, ensuring that any issues or questions are addressed in a timely manner.
Complicated Set-up: Some users have found the process of setting up automated flows and creating communication sequences in ManyChat to be complex and difficult to understand. They have expressed that it can be challenging to comprehend the intricacies of the software.
Lack of Support: Several reviewers have mentioned their dissatisfaction with the support provided by ManyChat, stating that it is almost non-existent. This suggests that these users did not receive adequate assistance when they needed help with using the software or resolving issues.
Insufficient Training and Documentation: Users have expressed their disappointment with the free training materials provided by ManyChat, finding them overwhelming and lacking in step-by-step guidance on using the software's features effectively. Additionally, some reviewers have suggested that ManyChat should improve its online documentation for better user support.
Community Support as a Silver Lining: Despite negative experiences with official support channels, some users acknowledge that ManyChat has a fantastic user base on Facebook that helps each other out. This implies that there is value in the community support aspect of ManyChat, where users can rely on each other for assistance and advice.
Users commonly recommend the software for creating Facebook Chatbots due to its user-friendly interface, drag-and-drop functionality, and extensive customization options. They highly recommend trying the software for bot marketing purposes as it allows businesses to automate customer interactions, provide instant responses, and improve overall customer experience. Moreover, users appreciate the software's seamless integrations with popular messenger and chat platforms like WhatsApp, Slack, WeChat, and Telegram, making it easy to connect with customers across multiple channels.
Attribute Ratings
Reviews
(1-4 of 4)Nice Service, but Not for What We Needed
- Two-way communication.
- Localized communication hub.
- Ability to create automated conversations and support to incoming messages.
- Versatility of use.
- Better one way communication once explicit consent from recipient is acquired.
- Ability to see in one place where any automations are live.
- Alerts or notifications when an automation fails.
- Automation
- Integration
- Ease of use
- Reliability
- Pricing
- For the intended application, we experienced a negative ROI due to the inconsistency in the ability to maintain the automation without incoming responses. Since it is a free service that was meant to lead to paid services organically, the inconsistencies prevented the desired outcome.
- We did experience a higher conversion rate with basic incoming messages with questions about services or products due to the ability to have pre-created responses and direction immediately supporting the prospect.
- Facebook Business Manager (formerly Pages Manager), HighLevel and Textedly
Great for Facebook Messenger automation and marketing
- Automation rules
- Sequences
- Technical support
- Documentation
- ROI: very affordable with great results
- Open rates: doubles email marketing
- Intercom
Manychat - excellent bot building tool
- Create engaging bots
- Easily build automated sequences
- Improve support
- Build better documentation online
- Increased subscribers list by 57% in 35 days
- Overall software install grew by 135%
- ManyChat has a Facebook comment feature that when your audience comments on a particular post on your Facebook page then send them the information you have promised them. Once set up, is all on autopilot.
- We have the ManyChat plugin on our website to act as a customer service chat feature for those looking for help and engage with us.
- Have some great integrations on the pro account with payment gateways such as Stripe that allows you to charge your clients and receive money.
- Although it is only used via Facebook at the moment it would be great to be able to use it via Instagram direct messaging.
- I find when setting up the automated flow, which allows you to create communication sequences, is still a little complicated to get my head around.
- They provide free training, which is great but very overwhelming and doesn't help in getting to understand how to use the features in a step-by-step way.
- ManyChat features have helped my business to generate leads and communicate more efficiently without breaking the bank.
- When I first started using ManyChat 2 years ago I didn't have a budget but I loved that it provided a free plan and a ridiculously cost-effective paid plan for all types of businesses.
- ManyChat, once all set up, is the ultimate social media marketing automation tool that helps you to truly connect your audience to your products and services.
- Price
- Product Features
- Product Usability
- Third-party Reviews
- Setting up your account was easy.
- The Facebook comments feature - connect a particular post to the function.
- Uploading and linking digital content that gets sent to leads on Facebook Messenger.
- Creating a flow sequence can be complicated.
- Connecting it to work with your email service provider and other third-party tools.