TrustRadius Insights
MarketSurge has proven to be a valuable tool for customer interaction management, with users praising its advanced feature set. This …
Overview
What is MarketSurge?
MarketSurge is a marketing platform designed to assist businesses in managing their leads and customer communications in one central location. The platform offers a range of features, including unified messaging, automated lead capture and nurturing, integration with other business applications, online...
Recent Reviews
Leaving a review helps other professionals like you evaluate Customer Relationship Management (CRM) Software
Be the first one in your network to review MarketSurge, and make your voice heard!
Get StartedPricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell…
What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive…
Product Details
- About
- Tech Details
What is MarketSurge?
MarketSurge is a marketing platform designed to assist businesses in managing their leads and customer communications in one central location. The platform offers a range of features, including unified messaging, automated lead capture and nurturing, integration with other business applications, online reputation management, and goal setting and reporting. MarketSurge caters to businesses of all sizes, from small startups to large enterprises, and is commonly used by professionals in industries such as real estate, insurance, finance, home services, and retail.
Unified Communication Channels: MarketSurge provides a centralized platform for managing customer communications and contacts across various channels, including text, email, call, and social media.
Automated Lead Capture, Interaction, and Nurturing: MarketSurge enables businesses to automate personalized outreach messages to new leads, allowing them to save time and focus on responsive leads.
Integration with Other Business Apps: MarketSurge seamlessly integrates with over 1,000 other business apps, allowing businesses to sync contacts and initiate text messages directly from those apps.
Online Reputation Management: MarketSurge offers tools to help businesses generate positive reviews and take control of their online reputation. It enables businesses to send review inquiries via SMS texts to both existing and new customers.
Goal Setting and Reporting: MarketSurge provides goal setting and reporting features to track progress and motivate employees. Businesses can set goals for their employees and monitor their performance through reporting capabilities.
Customer Management: MarketSurge allows businesses to integrate customer data from other applications, facilitating a centralized and organized customer management system. It provides smart templates for standardized communication, saving time and improving efficiency.
Mobile App: MarketSurge offers a mobile app for convenient access to its features and functionalities. The mobile app allows businesses to manage leads, communicate with customers, and access key data from anywhere.
Landing Pages and Websites: MarketSurge provides customizable tools for creating professional and engaging landing pages and websites to enhance online presence and capture leads.
Outbound Calling: MarketSurge supports outbound calling, providing businesses with a unique phone number that can be controlled by multiple employees.
Appointment Automation: MarketSurge offers appointment automation features to streamline scheduling and booking processes, including automated reminders, confirmations, and rescheduling.
MarketSurge Features
- Supported: Contact Management
- Supported: Interaction Tracking
- Supported: Lead Management
- Supported: Social Media Integration
- Supported: Activity Dashboard
- Supported: Marketing Automation
- Supported: Workflow Management
- Supported: AB Testing
- Supported: Campaign Analytics
- Supported: Contact Database
- Supported: Event Triggered Actions
- Supported: Data Import/Export
- Supported: CRM
- Supported: Chat/Messaging
- Supported: Customer Database
- Supported: Multi-Channel Communication
- Supported: On-Demand Communications
- Supported: Personalization
- Supported: Reporting & Statistics
- Supported: Template Management
- Supported: Third Party Integrations
- Supported: Communication Management
- Supported: Feedback Management
- Supported: Live Chat
- Supported: Reporting/Analytics
- Supported: Customer Segmentation
- Supported: Survey/Poll Management
- Supported: Email Management
- Supported: Engagement Tracking
- Supported: SMS Messaging
- Supported: Auto-Responders
- Supported: Multi-Channel Marketing
- Supported: Real Time Analytics
- Supported: Lead Capture
- Supported: Lead Segmentation
- Supported: Pipeline Management
- Supported: Campaign Management
- Supported: Sales Reports
- Supported: Performance Metrics
- Supported: Appointment Scheduling
- Supported: Billing & Invoicing
- Supported: Calendar Management
- Supported: Drag & Drop
MarketSurge Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
MarketSurge has proven to be a valuable tool for customer interaction management, with users praising its advanced feature set. This software allows users to maintain long-term interactions with their customer base through its robust infrastructure. By providing a comprehensive solution for their needs, MarketSurge has significantly simplified the lives of its users.
One of the key use cases of MarketSurge is its ability to organize, track, and communicate with leads and current clients. Users have found this feature invaluable in managing their various lead streams in one place, eliminating the need to log into multiple platforms. This consolidation has been a game changer for business growth, as it streamlines the lead management process and prevents missed opportunities.
Booking managers for photography businesses have particularly benefited from using MarketSurge. They rely on this software to effectively manage leads, ensuring they do not miss out on potential opportunities. The ease of use and comprehensive capabilities of MarketSurge have been highly appreciated by users who value having all the tools they need in one place.
In addition to its advanced features, Market Surge offers excellent customer service that is quick and responsive. Users consistently report positive experiences with the support team, describing them as top-notch and always willing to help. This dedication to customer satisfaction adds value to the overall user experience.
Overall, MarketSurge provides effective solutions for customer interaction management, lead organization, and streamlining workflows. Its advanced feature set and responsive customer service make it a reliable tool for businesses seeking to enhance their customer relationships and optimize their lead management process.
Extensive Customer Support: Many users have praised the extensive knowledge and exceptional customer support provided by MarketSurge. Reviewers have noted that the customer support team goes above and beyond to understand and solve customer problems, ensuring a positive experience.
Powerful Dashboard with Advanced Communication Management: The powerful dashboard of MarketSurge has been highly appreciated by reviewers. Specifically, the advance communication management module enables auto-responding in all campaigns, allowing users to efficiently manage their communication channels and streamline their marketing efforts.
Advanced Analytics Tool for Effective Campaign Management: Reviewers have found the advanced analytics tool provided by MarketSurge to be extremely helpful in maintaining long-term marketing campaigns. This feature allows users to accurately measure the impact of each campaign, enabling them to make data-driven decisions and improve their overall marketing strategy.
Lack of Detailed Customer Segmentation Breakdowns: Some reviewers have expressed a desire for MarketSurge to provide more detailed breakdowns in its customer segmentation module.
Competitive Pricing: Several users have mentioned that they would like MarketSurge to offer more competitive pricing compared to other competitors in the market, improving the price-performance ratio.
Limited Mobile App Functionality: A number of customers have requested the ability to access data via mobile apps, stating that this would be beneficial for managers who are often on the go and want quick access to campaign status without logging into the management panel via a browser.