Medefy

Medefy is a benefits navigation platform offered by the vendor Medefy. According to the vendor, Medefy aims to provide a member-first health benefits experience by offering personalized, proactive guidance to help members navigate their benefits and make informed healthcare decisions. The platform is designed for employers of all sizes, including small, medium, and large companies. It is used by Human Resources professionals, benefits administrators, and employers in various industries such as healthcare, technology, finance, manufacturing, and professional services.

Key Features

Superhuman benefits navigation: According to the vendor, Medefy simplifies the process of accessing and understanding benefits, aiming to help employees make informed healthcare decisions through personalized, proactive guidance.

Your team's benefits, all in one place: Medefy centralizes a company's benefits plan into one app hub, providing an interface for members to access and understand their benefits, including real-time accumulators and digital benefit card access.

Personalized, proactive guidance: Medefy offers personalized guidance to members before, during, and after care. Care Guides proactively reach out to provide help and guidance, assisting with appointment scheduling, referral management, and coordination with providers, as stated by the vendor.

Real, human Care Guides available 24/7: Medefy distinguishes itself by providing real, human Care Guides who are available 24/7. Members can connect with Care Guides through the app for prompt responses and personalized support, according to the vendor.

Centralization of benefits in one app: Medefy centralizes all employee benefits into one app hub, aiming to simplify access and understanding for members. It includes features such as real-time accumulators, benefit card access, and decision-making tools.

Engagement beyond open enrollment: According to the vendor, Medefy offers ongoing engagement and support to members beyond open enrollment. It provides education campaigns and follow-up from Care Guides to ensure members stay connected and informed about their benefits.

Real-time support from Care Guides: Medefy offers real-time support from Care Guides who are real humans and benefits experts, with an average initial response time of 45 seconds, according to the vendor.

HIPAA-compliant camera feature: Medefy includes a HIPAA-compliant camera feature that allows members to share medical bill images with Care Guides for support and guidance, as stated by the vendor.

Intuitive interface for decision-making: Medefy's app hub provides a simple and intuitive interface for members to navigate their benefits and make informed decisions. It includes decision-making tools to help members choose the best care options, according to the vendor.