Mekashron Call Center

Mekashron Call Center is a software solution aimed at small and medium businesses, designed to transform call center and business operations. According to the vendor, this solution offers advanced telemarketing, CRM, and billing capabilities that manage all customer interactions in an integrated manner, with the goal of accelerating growth and increasing productivity. Call center agents, telemarketers, customer service representatives, sales teams, and marketing teams across various industries can benefit from Mekashron Call Center to streamline their operations and enhance customer management.

Key Features

Auto Dialing: According to the vendor, Mekashron Call Center automates the dialing process, forwarding only answered calls to agents, minimizing wasted time with unanswered or invalid numbers. Agents can retrieve customer details simultaneously, reducing idle time and maximizing call handling.

Campaign Management: The vendor claims that users can efficiently manage telemarketing campaigns with Mekashron Call Center. They can track campaign progress, including contact via voice, fax, email, and SMS. Detailed data on campaigns can be analyzed by agent, customer type, location, and more, providing valuable insights for targeted marketing efforts.

Broadcast Messaging: Mekashron Call Center enables users to broadcast marketing and service messages to customers through voice, fax, email, and SMS. The vendor states that this feature ensures efficient communication with a large customer base, ensuring important information reaches the intended recipients.

Financial Transaction Handling: The vendor claims that Mekashron Call Center provides capabilities to handle financial transactions, including credit cards and subscriptions. Agents can process payments and manage customer subscriptions seamlessly within the system, streamlining the billing process.

Call Center Analytics: According to the vendor, Mekashron Call Center offers comprehensive graphs and reports, providing complete visibility and control over call center operations. Users can access detailed data on campaigns, sales, and customer interactions. Real-time call monitoring and call recording features allow supervisors to tap into agents' calls for quality control purposes.

Telephony Integration: Mekashron Call Center functions as an IP phone, utilizing the SIP protocol to place VoIP calls through the PBX, as claimed by the vendor. Each agent's Mekashron desktop client dials multiple numbers simultaneously and only connects answered calls to the agent. This integration aims to minimize waiting time between calls, resulting in increased agent productivity.

CRM and Billing Integration: The vendor states that Mekashron Call Center integrates powerful telemarketing, CRM, and billing capabilities into one system. Users can track all customer interactions, manage telemarketing campaigns, and handle financial transactions within the CRM. This integration aims to ensure consistent and efficient customer management, accelerating growth and productivity.