Membership Tracking Program (MTP)

MTP (Membership Tracking Program) is a comprehensive membership management software system provided by INCOM Integrated Computer Systems, Inc. According to the vendor, MTP aims to enhance operational efficiency by offering remote/web-based access, facilitating online dues payments, enabling financial tracking, supporting membership outreach, facilitating international reporting and communications, streamlining dispatching, managing apprentices and training centers, and assisting with market recovery. This software solution caters to labor organizations of various sizes in the United States and Canada, including labor unions, training centers, district councils, and international unions.

Key Features

Financial Reporting: According to the vendor, MTP facilitates the collection, tracking, invoicing, and auditing of financial transactions, including dues payments, merchandise sales, and expenses. It also provides receivables and payables management, allowing for check disbursements to members from vacation funds or other expenses.

Data Management: The vendor claims that MTP effectively tracks and manages member information throughout their membership journey, from apprenticeship to retirement. Additionally, it can integrate with Health and Welfare systems to provide necessary information. The system ensures data availability through cloud-based backups.

Mobile Access: According to the vendor, MTP provides members, union hall employees, and contractors with convenient access through the mobile app or website. Users can perform various tasks such as paying dues, checking balances and payment history, updating contact information, registering for classes, and accessing referral lists.

Grievance Tracking: MTP seamlessly integrates with Union Built PC's Grievance Manager, allowing for custom form and process design, context-sensitive forms, pending deadline alerts, streamlined appeal processes, and comprehensive case research and reporting tools.

COVID-19 Response: According to the vendor, MTP has been instrumental in supporting labor organizations during the COVID-19 crisis. It offers features such as designing dues relief programs, enabling remote work capabilities, providing remote member information access, facilitating distribution of emergency relief checks, and facilitating two-way communications via text, robo-calls, and emails to keep members updated on local, national, and international concerns.

Custom Reporting: The vendor states that MTP's reporting system offers a wide range of pre-built reports and the flexibility to create custom reports on-demand, ensuring a comprehensive and tailored reporting experience.

Dispatching and Referral Lists: MTP provides a customizable dispatching and referral hall system, enabling labor organizations to efficiently manage lists, member dispatching, and job calls. The system allows live lists and job calls to be posted on the website or the MTP Mobile App.

Rapid Response Communications: According to the vendor, MTP facilitates rapid two-way communication with members through text messages, robo-calls, emails, polling, and other CRM capabilities, all seamlessly integrated into the system.

Member Mobilization & Political Tracking: MTP's CRM features enable effective communication with members, apprentices, and students using various channels such as robo-calls, texts, emails, and special messages. The system also offers political tracking capabilities to identify members in voting districts and mobilize support for endorsed candidates and issues.

Phone System Access/Integrated Voice Recognition (IVR): MTP allows members to conveniently access the system through their phones, enabling them to perform tasks such as paying dues, signing onto referral lists, checking positions, and more. INCOM has partnered with IKON to provide a secure and multilingual phone platform.