Meplo

Meplo is an automation platform offered by Meplo.it (impresa individuale) that aims to enhance customer service for businesses. According to the vendor, Meplo provides an automatic answering service using SMS or WhatsApp messages, allowing businesses to promptly respond to incoming calls. This feature acts as a virtual receptionist, providing immediate responses to callers. Meplo is designed for small and medium-sized enterprises (SMEs) in various professions and industries, including service-based businesses, healthcare professionals, the hospitality industry, retail businesses, and professional services.

Key Features

Automatic Answering Service: According to the vendor, Meplo enables businesses to automatically respond to incoming calls with SMS or WhatsApp messages, acting as a virtual receptionist and providing immediate responses to callers.

Increased Customer Base: The vendor claims that Meplo helps businesses attract more customers by automatically responding to calls. They state that research shows 95% of recipients of a message will wait for a response, allowing businesses to capture potential leads that may have otherwise been lost to competitors and improve revenue.

Customizable Messages: According to the vendor, businesses can customize the messages sent through Meplo, allowing them to showcase their brand, include images, personalized text, and links to websites or social media pages. This reduces the need to answer repetitive calls and provides important information to new callers.

Integration with Phone Systems and Calendars: The vendor states that Meplo seamlessly integrates with existing phone systems or calendars, enabling businesses to send SMS or WhatsApp notifications from their system. This integration serves as a reminder or communication tool, enhancing efficiency.

Chatbot WhatsApp and Virtual Secretary: Meplo offers a chatbot feature that, according to the vendor, allows businesses to communicate with callers via WhatsApp. They claim that the chatbot provides personalized responses and acts as a virtual assistant available 24/7, automating responses to frequently asked questions.

Efficient Call and Message Management: According to the vendor, Meplo's integration with a central phone system or calendar allows businesses to manage calls and messages efficiently, ensuring that no important communication is missed.

Enhanced Professionalism: The vendor claims that Meplo enhances a company's professionalism by providing a professional message to callers even when the business is busy. They state that this eliminates the risk of losing potential customers to competitors.

Improved Service Quality: According to the vendor, Meplo enhances the quality of services offered by businesses by ensuring prompt and informative responses to callers. This leads to increased customer satisfaction and loyalty.

Boosted Reputation and Prestige: The vendor suggests that Meplo's efficient and professional customer service helps businesses boost their reputation and brand prestige. They state that providing a positive impression on callers enhances the overall image of the company.