Mia CRM

Mia CRM is a customer relationship management (CRM) software designed to assist businesses in organizing and managing their customer contacts, sales opportunities, ticketing, trade shows, calendar and deadlines, and performance analysis. According to the vendor, Mia CRM is suitable for small to medium-sized businesses and is utilized by sales and marketing professionals, customer service representatives, business development managers, manufacturing and industrial companies, as well as service-based industries.

Key Features

ANAGRAFICHE: Organize and profile customers, suppliers, and partners with a comprehensive set of information. Customize questionnaires for each contact type to gather specific details such as company size, industry, contact source, preferences, needs, and budget. The collected information can reportedly be utilized for targeted marketing campaigns with a potentially high conversion rate.

TRATTATIVE: Create personalized and professional offers, product sheets, and other business documents. Quickly register commercial visits and update negotiation statuses. Easily manage and track documents associated with specific contacts and ongoing activities. Automate follow-ups and interest verification emails for enhanced customer service and timely reminders.

TICKETING: Efficiently manage post-sales support with warranty tracking and assistance tickets. Schedule support activities and allocate internal resources using the calendar and resource management feature. Verify work progress and billing information to streamline customer service and administration teams.

FIERE: Manage contacts during trade shows with real-time data entry and verification to avoid duplicates. Automatically send personalized thank-you emails to visitors, enhancing communication and professionalism. Assign automatic follow-up activities based on the products or services presented, ensuring efficient lead nurturing and customer engagement.

CALENDARIO E SCADENZE: Gain a comprehensive view of deadlines and appointments to organize work efficiently. Synchronize contacts, appointments, and deadlines with email accounts and other devices. Customize notifications and reminders via pop-ups or email to ensure important activities are not missed.