Mida Recorder

Mida Recorder, offered by Mida Solutions, is a unified recording platform designed to securely record voice and video communications from multiple sub-systems. According to the vendor, this centralized solution supports various communication technologies, such as VoIP, VoLTE, E1, DSS1, GSM-R, and SIP-R, making it compatible with different systems. It aims to cater to companies of all sizes and finds applications in various professions and industries, including contact centers, finance, public administration, transportation, and security & safety.

Key Features

Unified recording platform: Mida Recorder is said to serve as a centralized solution for recording voice and video communications from multiple sub-systems, supporting all relevant communication technologies in one platform.

100% virtualized solution, lower costs: According to the vendor, Mida Recorder is a fully virtualized solution that can help reduce costs associated with hardware and maintenance. It is designed to efficiently utilize resources and provide scalability.

Fast solution design: The vendor claims that Mida Recorder offers a fast solution design process, enabling quick deployment and implementation, allowing organizations to start recording voice and video communications without significant delays.

Simple deployment and maintenance: Mida Recorder is reportedly designed to be easy to deploy and maintain. The vendor states that its user-friendly interface and intuitive controls make it accessible to users with varying technical expertise.

Available for all communication technologies: The vendor asserts that Mida Recorder supports a wide range of communication technologies, ensuring compatibility with different systems and allowing organizations to record communications from various sources.

Blockchain secured recordings: Mida Recorder is said to implement blockchain technology to secure recordings, ensuring the integrity and immutability of recorded communications. According to the vendor, this provides a reliable and tamper-proof record of interactions.

Compliant with the latest privacy regulations (GDPR, MIFID2): The vendor claims that Mida Recorder is designed to comply with the latest privacy regulations, such as GDPR and MiFID2. It aims to help organizations meet their legal and regulatory obligations regarding the recording and storage of communications.

Centralized call archiving: Mida Recorder offers centralized call archiving, allowing users to easily retrieve and access specific recordings. The vendor states that the search and play console enables quick finding and listening to or viewing of specific files from any device.

Full scalability: According to the vendor, Mida Recorder provides full scalability, allowing organizations to expand their recording capabilities as needed. It aims to accommodate growing communication volumes and adapt to changing business requirements.

Active call recording: Mida Recorder supports active call recording, capturing voice and video communications in real-time. According to the vendor, this ensures accurate and comprehensive recording of all interactions.