MIDOCO Mid-office

MIDOCO Mid-office is a solution designed to streamline and automate post-booking workflows in the travel industry. According to the vendor, this software is tailored for travel agencies, online travel agencies (OTA), and tour operators of various sizes. Professionals and businesses in the travel industry, including travel agencies, online travel agencies, tour operators, business travel agencies, and leisure travel agencies, can potentially benefit from the efficiency and automation offered by MIDOCO Mid-office.

Key Features

Transaction Fee Manager: According to the vendor, the MIDOCO Mid-office's Transaction Fee Manager allows for the easy management of complex transaction fee models. This feature integrates with the MIDOCO order management system, enabling the individual mapping of customers' travel policies. It supports the calculation of transaction fees for various services, including flights, hotels, cars, train tickets, and more.

Process Automation: The vendor claims that MIDOCO Mid-office offers process automation capabilities to streamline workflows and reduce manual effort. This feature automates tasks related to order management, transaction processing, and other operational activities. It aims to improve efficiency, reduce errors, and ensure compliance with travel industry regulations and standards.

Interfaces: MIDOCO Mid-office provides interfaces to integrate with other systems and platforms used in the travel industry. According to the vendor, this feature supports seamless integration with Global Distribution Systems (GDS) and other distribution channels. It also enables integration with third-party payment providers, allowing for secure and efficient payment processing. The system's interfaces facilitate the exchange of data related to bookings, transactions, customer information, and more.

Order Processing: The vendor states that MIDOCO Mid-office streamlines the order processing workflow for travel management companies. This feature allows for the efficient management of bookings, including flights, hotels, cars, and other services. The system provides a centralized platform to view, modify, and update orders, aiming to ensure consistency and accuracy. Order processing features include itinerary management, reservation changes, cancellations, refunds, and rebooking.

Task Management: According to the vendor, MIDOCO Mid-office includes task management features to facilitate collaboration and improve productivity. This feature allows for the assignment and tracking of tasks related to order processing, customer support, and other operational activities. The system provides a centralized task management dashboard, enabling users to view and prioritize tasks. Task management features include task delegation, progress tracking, and deadline management.

Business Intelligence: The vendor claims that MIDOCO Mid-office offers robust business intelligence capabilities to provide valuable insights and analytics for travel management companies. This feature provides comprehensive reporting and analytics features to track key performance indicators (KPIs) and monitor business metrics. The system generates customizable reports and dashboards, allowing users to visualize and analyze data effectively. Business intelligence features aim to enable data-driven decision-making and strategic planning.

CRM (Customer Relationship Management): According to the vendor, MIDOCO Mid-office includes CRM functionality to manage customer relationships and improve customer satisfaction. This feature provides a centralized customer database, storing essential customer information, preferences, and history. It supports customer segmentation and profiling for targeted marketing and personalized services. CRM features enable customer communication and engagement through various channels, including email, SMS, and notifications.

Accounting: The vendor states that MIDOCO Mid-office offers accounting features to streamline financial processes for travel management companies. This feature provides tools for invoicing, billing, and financial reconciliation. It supports integration with accounting software for seamless data transfer and synchronization. Accounting features include accounts receivable and payable management, general ledger, and financial reporting. The system aims to facilitate the tracking and management of travel-related expenses, commissions, and payments.

Payment Provider: According to the vendor, MIDOCO Mid-office integrates with payment providers to facilitate secure and efficient payment processing. This feature supports various payment methods, including credit cards, online payment gateways, and virtual wallets. The system ensures compliance with payment industry standards and regulations, such as PCI/DSS. Payment provider integration aims to enable real-time payment authorization and settlement. It provides secure storage and encryption of payment data, supporting automated payment reconciliation and reporting.