MKS Goliath

MKS Goliath.NET is an ERP software solution designed for the middle market. According to the vendor, it offers a range of features that cater to the needs of small and medium-sized enterprises (SMEs) across various industries. The software is particularly aimed at IT systemhouses, office technology and copier dealers, manufacturers, production companies, as well as the food and beverage industry.

Key Features

Userportal: Technicians can manage service and repair orders, access device information, add spare parts, and view their own technician storage through the user portal. Customers also have access to open service orders, toner orders, and contracts.

Kundenportal: Customers can access shared documents, open service orders, and toner orders through the customer portal. They can report malfunctions, add documents or images, place toner orders, and enter meter readings for devices assigned to their contract.

Technikerlager (Technician Warehouse): Technicians can access their own technician storage and use spare parts directly at customer sites. The system keeps track of inventory levels and alerts when minimum stock levels are reached. Technician warehouses are considered during inventory counts.

ERP-Schulungen (ERP Trainings): MKS offers a variety of ERP trainings, including on-site trainings, standard seminars, and online seminars. Trainings are tailored to different user roles and cover topics such as administration, CRM, order and inventory management, and more. Training materials are provided, and trainings can be repeated free of charge during the implementation phase.

ERP-Support (ERP Support): MKS provides support for application questions, system technology, and important information. Support is available on weekdays from 8:00 AM to 5:00 PM and can be contacted via phone or email.

ERP-Videos & Tutorials: MKS offers explanatory videos and highlights about the ERP system and specific new features. These videos provide a compact overview and explanation of different functions and features of MKS Goliath.NET.

ERP-Service, Support & Infos: MKS offers comprehensive ERP service and support, including application questions and system technology. The MKS Academy provides training and further education opportunities.

ERP-Kooperationen (ERP Cooperations): MKS has strategic and technological partnerships with various companies, including comTeam, cop, GfK, Hochschule Ravensburg-Weingarten, ITscope, and SYNAXON AG. These partnerships enhance the capabilities and offerings of MKS Goliath.NET.

Warenwirtschaft (Goods Management): MKS Goliath.NET provides centralized management of resources such as capital, equipment, and personnel. It offers comprehensive functionality for planning and controlling business processes, integrating information for reliable decision-making, and providing reliable key performance indicators and reporting capabilities.

Service-Ticket-Modul (Service Ticket Module): The integrated service ticket module efficiently tracks and resolves customer service requests. It integrates with customer and equipment data, streamlining communication and improving customer satisfaction.