Overview
What is mobileX-Dispatch?
mobileX-Dispatch is a dispatching and order planning solution designed to optimize technical customer service and maintenance operations. It is used by field service technicians, maintenance technicians, service managers, and dispatchers across industries such as manufacturing, telecommunications,...
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Product Details
- About
- Tech Details
What is mobileX-Dispatch?
mobileX-Dispatch is a dispatching and order planning solution designed to optimize technical customer service and maintenance operations. It is used by field service technicians, maintenance technicians, service managers, and dispatchers across industries such as manufacturing, telecommunications, transportation, and hospitality.
Key Features
Digital resource planning and job scheduling: According to the vendor, mobileX-Dispatch offers digital planning capabilities for dispatching technical customer service orders and maintenance tasks. It allows for efficient dispatching based on qualifications and supports both route optimization and manual planning through drag and drop functionality. The software also enables semi-automatic and fully automatic planning, as well as the dispatching of orders to external service providers.
Mobile app for order processing: The vendor claims that the mobileX-CrossMIP app enables technicians to conveniently process orders in technical customer service and maintenance. The app features an intuitive interface and can be used offline, ensuring uninterrupted access to plant data. It facilitates the digital creation of feedback, forms, and time recording, and even allows for material logistics to be mapped.
Field service management software: mobileX-Dispatch provides comprehensive resource planning for technical service teams. It includes route optimization features to enhance operational efficiency. Moreover, the software offers mobile solutions tailored for service technicians, enabling them to access necessary information and complete tasks on the go. Additionally, it supports the use of digital forms to streamline processes and simplifies travel expenses management.
Maintenance software: According to the vendor, mobileX-Dispatch offers efficient order planning for maintenance processes. It includes a dedicated maintenance app that enables technicians to execute tasks with ease and accuracy. The app supports the use of digital checklists, ensuring standardized and precise maintenance procedures.
mobileX-Dispatch Features
- Supported: Billing & Invoicing
- Supported: Contract/License Management
- Supported: Inventory Control
- Supported: Job Management
- Supported: Mobile Access
- Supported: Routing
- Supported: Self Service Portal
- Supported: Service History
- Supported: Technician Management
- Supported: Work Order Management
mobileX-Dispatch Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
