Moneypenny

Moneypenny Managed Live Chat Service is a live chat solution designed to assist businesses in converting web visitors into customers. According to the vendor, this service is suitable for businesses of all sizes, from small startups to large enterprises, and is utilized by various professions and industries including e-commerce companies, professional services firms, real estate agencies, healthcare providers, and hospitality and tourism businesses.

Key Features

Boost site conversion: According to the vendor, the service aims to increase website conversion rates by up to 40% through the use of skilled agents and advanced chat technology.

Professional agents: The vendor provides professional, UK-based agents who act as virtual shop assistants, engaging with website visitors in a knowledgeable and friendly manner.

Comprehensive FAQs: The vendor collaborates with businesses to compile a comprehensive list of frequently asked questions (FAQs), which are used to provide relevant and accurate information to website visitors.

Lead filtering and routing: Moneypenny agents capture visitor details and take the time to understand a business's specific needs and departments, allowing them to filter and route enquiries to the relevant team members or departments.

Customizable design: Moneypenny offers a fully customizable design studio, allowing businesses to have control over the appearance of the live chat feature on their website. According to the vendor, businesses can change colors, chat button style, position, and optimize for mobile devices.

Proactive chats: The vendor enables businesses to set proactive chats to appear after a certain amount of time or when a visitor is about to exit the site. According to the vendor, these proactive chats can be personalized based on visitor characteristics and the page they are viewing.

Chat integration: Moneypenny's Live Chat can be integrated with various communication channels, including email, QR codes, and social media accounts, according to the vendor. This allows businesses to engage with customers beyond their website.

24/7 availability: The vendor ensures that businesses can capture opportunities even outside of their opening hours by providing agents who are available around the clock.

Clever features: Moneypenny's Live Chat software includes features such as file sharing, online portal, auto-translate, pre-chat surveys, and chatbots, according to the vendor. These features aim to enhance the overall chat experience for businesses and visitors.

Post-chat surveys: Moneypenny's Live Chat includes post-chat surveys that allow businesses to gather actionable feedback from customers, according to the vendor. This feedback can help improve customer satisfaction levels.