Monitorpack Guard

Monitorpack Guard, developed by TECK SYSTEM SOFT, is an IT incident management solution designed to facilitate the administration, supervision, inventory, and management of IT incidents. According to the vendor, this solution is suitable for a wide range of businesses, from small to large, and caters to the needs of IT professionals, system administrators, network administrators, Managed Service Providers (MSPs), and IT service centers across various industries.

Key Features

SaaS supervision: According to the vendor, Monitorpack Guard provides a user-friendly interface that displays real-time status, health, and performance information of computer systems. It allows IT professionals to monitor server applications and inventories from various devices, including PCs, tablets, and mobile phones. The system also offers real-time monitoring and alerts for application availability.

Cloud services: The vendor claims that Monitorpack Guard ensures 24/7 availability of information through its partnership with Datacenters, enabling users to access critical information from anywhere and at any time.

Application supervision & IT maintenance: The software is designed to effectively monitor the state, health, and performance of computer systems. According to the vendor, it provides timely alerts for ongoing incidents and ensures the availability of applicative environments, allowing IT professionals to proactively address issues and maintain optimal system performance.

Support & consulting: Monitorpack Guard offers comprehensive support and consulting services, according to the vendor. This includes assistance in implementing the complete chain of IT infrastructure supervision, such as auditing the IT infrastructure, qualifying critical applications, selecting and implementing probes, developing tailor-made dashboards, and providing training on solutions.

MonitorPack Snmp: According to the vendor, this feature enables the monitoring of all SNMP devices, providing comprehensive oversight of network infrastructure and facilitating proactive troubleshooting.

MonitorPack Asset: Monitorpack Guard includes an inventory feature that allows users to effectively track and manage all servers and PCs within their network. The vendor claims that this feature helps streamline asset management processes and ensures accurate record-keeping.

MonitorPack implementation: The platform provides valuable assistance in the installation and configuration of Monitorpack Guard, according to the vendor. It helps define the monitoring scope, severity levels, and escalation processes to tailor the solution to the specific needs of the organization. Additionally, it supports the supervision of various components such as Active Directory, Azure AD Connect, SQL servers, printers, routers, cameras, mobiles, NAS, and backup systems in heterogeneous and multi-site environments.

MSP (Managed Service Provider) strengths: Monitorpack Guard offers specialized features for Managed Service Providers, allowing them to centralize all clients/sites on a single reporting portal. The vendor claims that it provides visibility of availability rates by client and application environment, utilizes the latest Microsoft SQL server technologies for durability, and includes a Helpdesk with automatic ticket generation and manual ticket creation by user customers. These features are said to reduce implementation times, manual supervision, calls, incidents, and problems.