Monty VAS Platform

Monty VAS Platform is positioned as a comprehensive omnichannel engagement solution that aims to enhance customer communication and potentially improve business performance. According to the vendor, this platform caters to companies of various sizes, from small businesses to large enterprises, and is utilized by professionals and industries such as telecom operators, financial services, retail, hospitality, and healthcare.

Key Features

Messaging: Monty VAS Platform allows businesses to send and receive various types of messages, including texts, images, documents, audio, and videos, through popular messaging channels such as WhatsApp, Messenger, Viber, SMS, and more. The vendor claims that this feature enables businesses to potentially engage with their customers, increase brand awareness, and build a loyal customer base. According to the vendor, messages sent on Monty VAS Platform have a high read rate, potentially ensuring effective delivery of brand messages to customers.

Chatbot Integration: Monty VAS Platform supports the integration of chatbots, potentially allowing businesses to automate responses to frequently asked questions on messaging channels. The platform claims to enable seamless handover from chatbots to live agents, ensuring that conversation history and context are retained. The vendor suggests that personalized 24/7 support through chatbots may improve customer satisfaction and encourage repeat business.

Unified Workspace: Monty VAS Platform provides a unified workspace where businesses can manage all messages sent to millions of users on various messaging channels. The platform offers access to conversation history, customer profiles, message templates, and more, potentially allowing businesses to provide personalized support. The vendor claims that this feature aims to streamline customer support processes and enhance efficiency.

App Center: Monty VAS Platform's App Center allows businesses to install and utilize various features and channels to enhance customer engagement. The App Center includes categories such as CRM & Ticketing, Channel integration (e.g., Twitter, Google Play Store), Chatbot integration (e.g., Robolabs, Kata AI), Agent Allocation, Survey, and Custom Data and Analytics. According to the vendor, businesses can customize their communication channels and access features that suit their specific needs.

A2P Messaging: Monty VAS Platform aims to ensure the efficient delivery of A2P (Application-to-Person) SMS messages through appropriate routes into client networks. The platform claims to support various types of messages, including multilingual text messages, Unicode, and concatenated text messages. According to the vendor, Monty VAS Platform enables interconnection with major SMS aggregators and MNOs (Mobile Network Operators), potentially ensuring proper routing of A2P traffic.