moveXM

moveXM, developed by moveXM GmbH, is a Customer Experience Management platform that aims to enhance the overall customer experience. According to the vendor, this versatile solution caters to the needs of small and medium-sized businesses (SMBs) as well as large enterprises. Professionals and industries in retail, publishing, financial services, healthcare services, and the automotive industry, among others, utilize moveXM for their customer experience management needs.

Key Features

Customer Feedback Collection: According to the vendor, moveXM allows users to collect customer feedback throughout the entire customer journey, covering all relevant channels. It also offers the capability to import, verify, and clean contact data from CRM and other sources automatically.

Problem Resolution: The vendor claims that moveXM helps identify and address customer dissatisfaction to prevent customer churn. It is designed to efficiently solve customer issues and improve customer service, with the aim of transforming dissatisfied customers into loyal advocates.

Insights Generation: moveXM reportedly enables users to discover potential areas for improvement using AI, automatic text analysis, and intuitive dashboards. The vendor states that valuable insights can be gained to drive business decisions and enhance the overall customer experience. Additionally, moveXM allows for monitoring social media feedback to further enrich these insights.

Customer Experience Enhancement: According to the vendor, moveXM helps businesses continuously improve customer satisfaction and loyalty. It aims to address weaknesses and differentiate from competitors, with the ultimate goal of increasing revenue and ROI by creating exceptional customer experiences.

Integration: moveXM can be connected with various applications such as CRM, ERP, social media, eCommerce, and more, according to the vendor. This integration capability aims to streamline data flow, enhance data accuracy and consistency, and maximize the value of existing systems and tools.

KPI-based Reports: moveXM reportedly offers preconfigured reports and widgets that provide a quick overview of customer service performance. The vendor claims that users can identify and improve weaknesses to continuously enhance customer service. Additionally, moveXM aims to foster long-term customer loyalty by ensuring personalized attention.

Individual Customer Journeys: moveXM is designed to provide users with a comprehensive view of each customer's details, allowing for efficient addressing of their needs. The vendor states that customer issues can be solved in a traceable and reproducible manner, saving time onboarding and training with detailed customer information.

Additional Features: According to the vendor, moveXM offers additional features such as utilizing feedback as an opportunity for improvement, customizing the workspace for optimal performance, exporting data for further analysis and processing, ensuring no customer issue goes unresolved, and escalating complaints to the appropriate team member for resolution.