MyDigiFlat

MyDigiFlat, developed by Ordiges, is a tenant relations web portal aimed at optimizing the relationship between social housing authorities and their tenants. This digital interface allows tenants to independently manage their data and requests, accessible 24/7. According to the vendor, MyDigiFlat is designed to cater to social housing authorities of all sizes, including property management companies, real estate agencies, housing associations, and government organizations.

Key Features

Tenant data management: According to the vendor, MyDigiFlat enables tenants to easily manage and modify their personal data, including general information, bank details, household members, and income. The platform offers customizable dynamic forms to simplify data entry and includes case management for household composition and income fluctuations. Additionally, it features an integrated approval system and is linked to the rental management ERP.

Registration management: MyDigiFlat simplifies housing requests and other procedures through online forms, including registration forms for new members or relocation requests. The platform incorporates an integrated preferential ranking system based on a dynamic questionnaire and manages application approval/rejection within the authorized scope.

Tenancy contract management: MyDigiFlat facilitates and controls the management of tenants' contracts. It allows tenants to view all their contracts, including housing units, parking spaces, garages, etc. The platform also enables change request authorization with an approval system and allows for contract data management and modification.

Utility management: According to the vendor, MyDigiFlat optimizes utility management through process automation. Tenants can enter their utility data, such as water, gas, electricity, etc., and the platform automates updates to tenant utility usage data from the back-office. The system can be customized to meet the specific needs of the housing authority.

Payment management: MyDigiFlat aims to improve and simplify the management of tenants' online payments. It offers customizable payment management options and provides an online payment option for tenants. The platform also allows for payment plan authorization requests, is linked to the accounting ERP, and provides an overview of the financial situation.

Request management: The platform digitizes tenant requests to increase efficiency. MyDigiFlat offers unique forms and structure tailored to fit the specific needs of the housing authority. According to the vendor, the platform simplifies the request process with an automatic form filler and allows for request management using customizable categories. It provides an overview of all current requests by tenant and manages tenant relations based on a directory of contacts. Additionally, it includes a process for request acceptance by the housing authority and provides an emergency contact number.

Back Office: MyDigiFlat manages back office data through links to the tenant portal. It handles request processing and modification management and features an integrated alert system for task management. The platform allows for system configuration, user access management, and enables dynamic form creation and management.