myKaarma

myKaarma is an Automotive SaaS platform that aims to enhance customer interactions for franchise auto dealers. According to the vendor, this solution caters specifically to the needs of franchise auto dealerships, service and repair shops, automotive OEMs, automotive BDCs, and automotive parts suppliers. With its advanced features and functionalities, myKaarma claims to revolutionize communication, payments, scheduling, vehicle recall data management, video inspections, pickup and delivery services, and even integrates with Uber for Business. Whether it's streamlining operations or improving customer satisfaction, myKaarma aims to be a go-to solution for automotive professionals of all sizes.

Key Features

Communications Platform: According to the vendor, myKaarma offers an omnichannel communications platform that provides easy customer access to auto dealership service departments. It claims to have integrated calling and texting communications, direct connect texting for instant interaction, email backup communications, and a mobile app for communication on the go, aiming to ensure seamless and efficient customer engagement.

Payments: myKaarma offers two options for payment collection, as stated by the vendor. Users can either keep their existing payment processor or utilize myKaarma Payments Processing. The product claims to support contactless card payments, seamless integration with users' DMS for efficient payment processing, online payments via text and email, and fully compliant credit card surcharging.

Scheduler +: The vendor states that myKaarma provides an online scheduler integrated with all myKaarma tools and BDC, aiming to optimize the customer handling process. It claims to offer access to dealer and OEM menus, capacity level management, scheduling based on recall data, and service lane check-in tools for a warm customer welcome.

Vehicle Recall Data: myKaarma claims to provide easy access to vehicle recall data by VIN, according to the vendor. The data is sourced from RecallMasters, with coverage for almost every make. Users can customize the configuration to choose the data they want to push to their DMS, ensuring accurate and up-to-date recall information.

Video MPI: According to the vendor, myKaarma's ServiceCart Video MPI aims to transform vehicle service into a consumer-friendly online shopping experience. It claims to engage customers with videos, images, recommendations, and upfront pricing, ultimately increasing acceptance rates. The product also offers technician videos to build trust and transparency, improving customer satisfaction.

Video Walkaround: myKaarma offers a feature that allows users to easily record video walkarounds, as stated by the vendor. The videos can be used for customer drop-off, pickup & delivery, and loaner car operations. The product claims to provide HD videos for accurate vehicle condition data and instant accessibility of videos and photos from high-speed storage, aiming to simplify and speed up customer check-in processes.

Pickup & Delivery: According to the vendor, myKaarma offers full route tracking and instant communications between the scheduler, driver, and clients, aiming to streamline pickup and delivery services. It claims to provide real-time updates to keep customers informed at every step, simplify loaner swap or pickup operations, and protect dealers with built-in service lane and tech video for damage claims.

Uber For Business Integration: myKaarma claims to seamlessly integrate with Uber For Business, providing convenient transportation solutions for dealerships and service customers. According to the vendor, this integration aims to reduce shuttle costs and guest waits, simplify travel management with added billing and reporting features, and provide a direct point of contact for support.

Mobile Solutions: myKaarma offers a mobile app for communications, payments, and more, according to the vendor. Users can enjoy voice, text, and email communications on their mobile devices, in-app calling for easy customer contact, mobile online retail payments, and mobile service functionalities for technicians and service advisors.