Noojee

Noojee Contact Solutions is a call centre software offered by Noojee. According to the vendor, it is designed to provide inbound and outbound contact centre telephony solutions for small to mid-sized businesses. The software caters to various industries, including call centres, real estate, financial services, energy, and debt collection agencies.

Key Features

Inbound Call Centre Software: Noojee's inbound call centre software offers advanced call routing features such as IVR, ACD, queues, screen pops, and skills-based call routing. According to the vendor, it allows for easy control and allocation of agents based on skill and demand, with real-time and historical reporting features for productivity insights.

Outbound Call Centre Software: Noojee's outbound call centre software provides a complete hosted solution with powerful dialers, including predictive, preview, and multi-dialers. It offers call recording and scripting features to optimize outbound sales, collections, or telemarketing. The vendor claims that integration APIs enable seamless integration with other enterprise software applications.

Blender: Noojee's Blender feature allows agents to handle both inbound and outbound calls, eliminating the need for dedicated teams. According to the vendor, this feature increases productivity and reduces downtime, as blended calls can include return calls directly to the team that made the original contact. A single interface manages both inbound and outbound calls.

Hosted Phone System: Noojee's Hosted PBX is a cloud-based phone system that provides remote access for teams. It offers voicemail, conference calls, call forwarding, and other essential phone system functionalities. The vendor states that team members can work from anywhere with an internet connection, and the system integrates easily with Noojee's inbound and outbound call centre solutions.

IVR Systems Software: Noojee's IVR systems software provides easily configurable IVR phone system technology. It automates interactions such as payments, surveys, and order status checks. Integration with Noojee's Inbound call centre solution allows for screen pops and deep insights through reporting and analytics, according to the vendor.

Call Recorder Software: Noojee's call recorder software offers a complete solution for recording and storing customer call recordings. It helps maintain quality standards through call monitoring and training. According to the vendor, calls can be listened to live or as recordings, and different recording options are available.

Workforce Management: Noojee's Workforce Management feature allows for easy management of contact centre teams. Real-time reporting provides visibility into the status of every staff member, while break notifications and compliance tracking features help maintain productivity and compliance. The vendor claims that roster emails, updates, and wall boards offer effective staff communication and automation of rostering rules.

Lead Cleanser: Noojee's Lead Cleanser tool automatically removes duplicated or disconnected numbers from lead lists, improving the quality of lead lists and increasing staff productivity. It offers web-based uploading and a self-service portal for quick turnaround and easy lead management, with same-day turnaround available for smaller lists, according to the vendor.