NovaTalks

NovaTalks is an omnichannel platform designed to enhance customer care and sales. It offers a range of features suitable for startups and big enterprises. Customer support teams, sales teams, marketing agencies, e-commerce companies, and service-based businesses from various industries can benefit from NovaTalks' capabilities.

Key Features

Messenger and online-chat widget for your website: According to the vendor, NovaTalks provides a messenger and online-chat widget that can be embedded on your website, allowing real-time conversations with customers and improving customer engagement and accessibility.

Opportunity to create and set personalized chat-bots: The vendor claims that NovaTalks allows users to create and customize their own chat-bots, automating client inquiries processing and reducing agent workload. Additionally, NovaTalks provides 24/7 support to customers and monitors the efficiency of customer support teams.

Up-to-date data storage and reporting: NovaTalks ensures secure storage of chat and customer profile data, allowing easy access to historical chat data for analysis and reporting. According to the vendor, it provides valuable insights into customer interactions and behavior, aiding in improving customer service and identifying areas for improvement.

Possibility to implement Big Data Text analytics: The vendor suggests that NovaTalks offers the option to implement Big Data Text analytics, enabling the analysis of large volumes of customer messages and inquiries. It claims that NovaTalks can identify patterns, trends, and sentiment analysis, helping businesses understand customer preferences and improve their strategies.

Integrated IVR and automated responses: According to the vendor, NovaTalks integrates an IVR (Interactive Voice Response) system for automated responses, enhancing customer experience by providing quick and accurate information. It reduces the need for manual intervention and improves efficiency.

Quality assessment of customer communication: NovaTalks includes features to assess the quality of customer communication, allowing the monitoring and evaluation of agent performance. The vendor claims that NovaTalks provides feedback on customer interactions for training and improvement, helping businesses maintain consistent and high-quality customer service.

Exchange of media files with customers: NovaTalks allows the exchange of media files (e.g., images, documents) with customers, facilitating the sharing of visual information and supporting documents. According to the vendor, this feature enhances communication and problem-solving capabilities, improving customer experience and satisfaction.

Implemented personal client portfolio and chat history: NovaTalks creates personal client portfolios for easy reference and stores chat history for each customer. This, according to the vendor, enables personalized and contextual communication, aiding in building stronger customer relationships.

Message templates for quicker support: NovaTalks provides pre-defined message templates for quick and efficient support, saving time by using pre-written responses for common inquiries. According to the vendor, this ensures consistency and accuracy in customer communication, improving response time and customer satisfaction.

Segmentation and tagging of the incoming requests/messages: NovaTalks allows the segmentation and tagging of incoming requests and messages, categorizing and organizing customer inquiries for better management. The vendor claims that this feature enables prioritization and allocation of resources, improving workflow and response time.