Overview
What is InfiBot?
InfiBot helps to deliver automated, accurate, and human-like experiences. It is an AI-powered conversation enhancement solution that brings automation and self-service capabilities within the contact center. It leverages AI and ML to predict customers’ intents to have a contextual conversation and allows contact…
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What is InfiBot?
InfiBot helps to deliver automated, accurate, and human-like experiences. It is an AI-powered conversation enhancement solution that brings automation and self-service capabilities within the contact center. It leverages AI and ML to predict customers’ intents to have a contextual…
Entry-level set up fee?
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Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
What is InfiBot?
InfiBot helps to deliver automated, accurate, and human-like experiences. It is an AI-powered conversation enhancement solution that brings automation and self-service capabilities within the contact center. It leverages AI and ML to predict customers’ intents to have a contextual conversation and allows contact centers can gather, analyze and act on the customer’s preferences.
Chatbots and Voice bots by InfiBot help businesses better understand and handle customer requests. InfiBot allows the customers to self-serve for common use cases like balance checks, check branch timings, etc., with sentiment analysis and NLP.
InfiBot Features
Additional Features
- Supported: 100s of predefined intents optimized as per industry needs
- Supported: NLP Based Engine
- Supported: Supports integration with third-party NLP engines like Google Dialogflow and IBM Watson
- Supported: Conversational AI offering omnichannel elegance across the channels
- Supported: Seamless integration with CRM, Knowledge Base, Case Management and other 3rd party tools
- Supported: A dedicated Supervisor Workspace to track chatbot's performance in real-time.
InfiBot Screenshots
InfiBot Competitors
InfiBot Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, United Arab Emirates, United Kingdom, India, Kingdom of Saudi Arabia |
| Supported Languages | English, Arabic |
