Overview
What is NovelVox NV Desk?
NV Desk is a solution for customer support services and agent productivity, a pre-integrated case management for contact centers. It allows agents to handle cases and customer interactions from voice and digital channels from one unified case management screen -without…
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What is NovelVox NV Desk?
NV Desk is a solution for customer support services and agent productivity, a pre-integrated case management for contact centers. It allows agents to handle cases and customer interactions from voice and digital channels from one unified case management screen -without additional CTI integration…
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Product Details
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- Tech Details
What is NovelVox NV Desk?
NV Desk is a solution for customer support services and agent productivity, a pre-integrated case management for contact centers. It allows agents to handle cases and customer interactions from voice and digital channels from one unified case management screen -without additional CTI integration or connectors.
NV Desk has ready integrations available for Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.
Features:
Automatic case creation for all interaction be it voice, digital, or social.
Click to dial directly from cases within Agent Workspace.
Screen-pop cases associated with existing customer interaction
Various advanced filters, multi-tab controls, toggle columns, etc., help stay systemized.
Configurable templates for smart Email and SMS notifications.
Configurable local settings and notification templates for individual agents.
Included reporting engine that simplifies historical reporting.
Comprises separate interactive case dashboards for agents and supervisors.
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NovelVox NV Desk Competitors
NovelVox NV Desk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
