Oaky

Oaky is a hotel upselling software designed to boost revenue for hotels of various sizes, from independent hotels to hotel chains. According to Oaky B.V., the vendor, this solution caters to hotel managers, revenue managers, front desk agents, operations managers, and marketing managers in the hospitality industry. By leveraging segmentation, personalization, and dynamic pricing, Oaky aims to automate the upselling process across all stages of the guest journey, potentially helping hotels maximize their revenue potential.

Key Features

Pre-stay Upsell: According to the vendor, Oaky allows hotels to generate additional revenue by offering targeted pre-arrival upsells to guests. Hoteliers can create enticing deals using pre-defined templates and automate communication to provide relevant services and upgrades.

Front Desk Upsell: Oaky aims to transform front desk agents into upselling experts by providing incentives and rewards for successful upsells. The vendor claims that this feature can potentially boost total revenue per available room (TRevPAR) with smart automated upselling prompts synced with the property management system (property management system).

In-stay Upsell: Oaky aims to enhance the guest experience by offering enticing upsells and add-ons during their stay. According to the vendor, this feature allows hotels to digitize the guest journey with QR codes and in-stay messaging, enabling guests to conveniently book deals directly from their smartphones.

Automation: Oaky claims to streamline operations and reduce oversights with automation. The vendor states that the software seamlessly integrates with the property management system (property management system), enabling hands-free upselling, automated reporting, and benchmarking. Oaky also offers synchronization with leading hotel tech platforms for seamless operations.

Branding: Oaky allows hotels to customize the software to match their branding. According to the vendor, this feature enables hotels to maintain a consistent brand experience with fully branded extensions, personalized fonts, colors, guest landing pages, and emails.

Guest Communication: Oaky aims to enable hotels to engage guests on their preferred channels throughout their journey. The vendor claims that this feature seamlessly integrates live chat, CRM, and text messaging for personalized communication. Oaky also offers an omni-channel approach to maximize guest engagement.

Hotel Chain: Oaky provides a single dashboard for efficient management of upselling initiatives across hotel chains. According to the vendor, this feature allows hotels to target specific guest segments and offer relevant deals. Oaky also offers chain-wide revenue reporting for performance analysis and optimization.

Personalization: Oaky aims to help hotels achieve better upselling results by targeting specific guest segments. The vendor claims that this feature offers flexible pricing options and allows for personalized messaging based on guest profiles and preferences. Oaky also enables hotels to create segment-specific offers to increase guest comfort, convenience, and satisfaction.

Reporting: Oaky provides granular reporting to help hotels optimize upselling strategies. According to the vendor, this feature offers real-time insights and exportable results for in-depth analysis. Oaky also provides conversion funnel reporting to track performance and comprehensive revenue reports for better decision-making.