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Users of OBI Engage have found the software to be highly versatile and capable, offering a wide range of options that allow them to fully …
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Product Details
- About
- Tech Details
What is OBI Engage?
OBI Engage Features
- Supported: Reporting/Analytics
- Supported: Social Media Monitoring
- Supported: Multi-Account Management
- Supported: Post Scheduling
- Supported: Content Management
- Supported: Brand Tracking
- Supported: Collaboration Tools
- Supported: Customer Engagement
- Supported: Alerts/Escalation
- Supported: Auto-Responders
- Supported: Knowledge Base Management
- Supported: Live Chat
- Supported: Performance Metrics
- Supported: Queue Management
- Supported: Reporting & Statistics
- Supported: Social Media Integration
- Supported: Surveys & Feedback
- Supported: Third Party Integrations
- Supported: Virtual Assistant
- Supported: Workflow Management
- Supported: CRM
- Supported: Chatbot
- Supported: Customer Database
- Supported: Multi-Channel Communication
- Supported: Service Level Agreement (SLA) Management
OBI Engage Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users of OBI Engage have found the software to be highly versatile and capable, offering a wide range of options that allow them to fully utilize its capabilities. With its comprehensive features, customers have expressed their satisfaction with OBI Engage, emphasizing its effectiveness in meeting their needs. Whether it's social media monitoring, reputation management, or crisis communication, this product has proven to be valuable in various use cases.
One key use case for OBI Engage is social media monitoring. Users have praised the software for its ability to gather and analyze vast amounts of data from different social media platforms in real-time. This allows businesses to stay updated on what is being said about their brand, products, or services across various online channels. By monitoring conversations and trends, users are able to gain valuable insights into customer sentiment and preferences, enabling them to make informed decisions and strategize their marketing efforts accordingly.
Another important use case for OBI Engage is reputation management. Customers have highlighted the software's effectiveness in tracking and managing their brand's online reputation. Through OBI Engage's monitoring capabilities, users are able to identify both positive and negative mentions about their brand, respond promptly to customer feedback, and mitigate potential crises proactively. By actively managing their online reputation, businesses can protect their brand image and maintain a positive perception among consumers.
Additionally, OBI Engage is also utilized as a crisis communication tool. Users have commended the software for its ability to monitor and alert them to any potential crisis situations in real-time. With its customizable notifications and alerts feature, businesses can quickly identify emerging issues and take immediate action to address them effectively. This proactive approach enables users to minimize the impact of crises on their brand reputation and swiftly communicate with stakeholders.
Overall, OBI Engage offers a comprehensive solution for various use cases such as social media monitoring, reputation management, and crisis communication. Its wide range of features and functionalities provide users with ample opportunities for customization and flexibility, empowering them to leverage the software according to their specific needs and objectives.
User-Friendly Interface: Several reviewers have praised the software for its user-friendly interface. They have found it easy to navigate and understand, making it simple to explain its functionalities to new team members. The intuitive design has helped users quickly adapt to the platform and efficiently utilize its features.
Efficient Workflow: Many users appreciate the streamlined workflow provided by OBI Engage. They find it convenient to add clients to streams within the environment, enhancing their collaboration with external parties. This feature has significantly improved their productivity and allowed for seamless communication with stakeholders.
Precise Search Capabilities: The software's ability to add numerous search words has received positive feedback from reviewers. This functionality allows users to precisely pinpoint the information they are looking for within the streams, saving them time and effort in searching through vast amounts of data. It enables them to stay organized and informed by easily accessing relevant messages related to specific topics or keywords.
System crashes: Some users have experienced system crashes while using OBI Engage, which can be frustrating.
Slow performance with high message volume: According to some reviewers, the software tends to slow down when dealing with a large number of messages, suggesting that it may struggle to handle significant amounts of data efficiently.
Inconvenient save option change: Users have expressed dissatisfaction with the recent change in the save option. Previously, they were able to save messages immediately, but now they need to navigate to the completed messages stream before being able to save them.