Name: Octadesk
Author: Octadesk

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Agile Development

Product Analytics

Version Control

Development

Business Intelligence (BI)

Collaboration

IP PBX

Knowledge Management

Policy Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Code Review

Data Catalog

Data Deduplication

Data Privacy Management

Data Warehouse

Edge Computing

Embedded Database

Ethernet Switches

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Low-Code Development

Mainframe Monitoring

Migration

Mobile Identity

Network Monitoring

Network Performance Monitoring

Network Simulation

Rack Servers

Tape Storage

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Experience Management

Data Cleansing

Digital Experience Intelligence

Digital Rewards

Email Marketing

Marketing Automation

Mobile Analytics

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales Incentive Compensation Management

Sales

GDPR Compliance

Security Orchestration, Automation and Response (SOAR)

Security

Animal Shelter

Apparel

Computer-Aided Design (CAD)

ID Card

Last Mile Delivery

Lease Management

Oil and Gas

Online Ordering

Vertical-Specific

medium

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Inventory Management

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KindLink, from the company of the same name in London, is presented as a platform where businesses and charities connect and manage their corporate social responsibility, fundraising, volunteering, donor CRM, and measure and share their sustainability impact.

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Alert Rental Software in Colorado Springs boasts installation and successful operation in hundreds of the world’s best-automated construction, general tool, and event equipment rental companies, writing millions of rental contracts annually.  Alert is a rental software provider, doing business throughout North America, the Caribbean, and several other countries.

Alert Startup Subscription

Alert Fundamentals

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Based in Silicon Valley, AnChain.AI is a blockchain analytics company that specializes in AI-powered platforms. AnChain.AI provides around-the-clock protection, securing crypto exchanges, protocols, and DApps worldwide for several millions of dollars in weekly transaction amounts. The Situational Awareness Platform (SAP) proactively protects crypto assets by providing proprietary artificial intelligence, knowledge graphs, and threat intelligence on blockchain transactions. The vendor states the SAP can also detect and predict vulnerabilities and threats before they occur, enabling businesses to take proactive action.

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The Org

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Mavenir, headquartered in Richardson, Texas, offers CloudRange, a network function virtualization (NFV) option. CloudRange allows CSPs to realize additional revenue streams by launching and scaling new services.

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CMIT Solutions headquartered in Austin offers CMIT Email Security, to block or prevent transmission of inbound or outbound unsafe and undesirable emails.

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Anti-malware

Customizability

Data Loss Protection

Threat Detection

Sandboxing

End-to-End Encryption

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Self Service

Multi-Channel

Unlimited

Call Center

WixAnswers.com

Self Help Community

External knowledge base

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

Ticket creation and submission

Ticket response

Automated responses

Attachments/Screencasts

SLA management

Internal knowledge base

Surveys/polls

Customer portal

Live help chat

Phone support

Call scripting

Social integration

Email support

Help Desk CRM integration

Starter Help Desk

Pro Help Desk

Satellite Help Desk

Pro Service Desk

Ent Service Desk

Vision Helpdesk

Incident and problem management

Multi-Channel Help

ITSM collaboration and documentation

Forums

Q and A

Octadesk

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Streamlining ticketing and service restoration processes

Prioritize tickets to ensure most urgent are tackled first

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Users subscribe to notifications for ticket updates

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Users and agents can easily enter new support requests.

Agents can easily follow up with customers.

Common requests can automatically trigger a standard response.

Agents can send attachments and/or set up screencasts to assist with support issues.

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Features that allow customers to self-service for support issues.

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

Customers can self-service by searching through help articles.

Internal knowledge base helps agents answer customers' support questions.

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Provides a script or system for guiding agents through callers' support issues.

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Help Desk Software

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Web-Based

Octadesk

Overview

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Pricing

Octadesk

Entry-level set up fee?

Offerings

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Alternatives Pricing

WixAnswers.com

What is WixAnswers.com?

Vision Helpdesk

What is Vision Helpdesk?

Product Details

What is Octadesk?

Octadesk Features

Octadesk Technical Details

Comparisons

Compare with

M2E Cloud

aPlus+ Attendance

KindLink

Alert Rental

AnChain.ai

The Org

CloudRange

CMIT Email Security

EventsWallet

PinPoint DMS

Reviews