Office24by7

Office24by7 by Striker Soft Solutions Pvt. Ltd. is a sales automation software designed to streamline and optimize sales processes. This software solution is aimed at small businesses, startups, and professionals in sales, marketing, and customer service teams. According to the vendor, Office24by7 empowers users to capture leads, distribute them efficiently, prioritize engagements, and monitor team performance, making it a valuable solution for businesses across various industries.

Key Features

Lead Capturing: According to the vendor, Office24by7 allows users to automatically capture leads from website form submissions, incoming emails, and calls on virtual numbers. The mobile CRM feature enables bulk lead upload and integration with third-party websites.

Data Deduplication: The vendor claims that Office24by7 includes a data deduplication feature that can detect and merge duplicate contacts, companies, leads, and opportunities. This helps eliminate confusion and improve productivity by handling duplicates from various sources, including data import and manual entry.

Lead Distribution: Office24by7 offers lead distribution functionality that, according to the vendor, automates the process of distributing leads to team members in a round-robin or linear fashion. Leads can be assigned based on attributes such as date, location, and source, which helps improve sales velocity.

Assign/Transfer Leads: The vendor states that Office24by7 enables effective lead management by allowing users to easily transfer or reassign leads to different team members. This feature helps develop relationships with new leads and cultivate leads in later stages of engagement.

Lead Prioritization: According to the vendor, Office24by7 automates the process of identifying leads from various sources and assigns pre-defined customer scores based on their source. This feature allows users to set lead scores and parameters to grade, prioritize, and identify hot leads.

Robust Integrations: Office24by7 offers robust integrations with incoming and outgoing email servers, according to the vendor. Users can send emails to contacts and leads from within the platform and utilize multiple channels, including email, SMS, and click-to-call. The sales rep CTI feature enables 2-way calling and seamless call transfer.

Call Recording: The vendor claims that Office24by7 includes call recording functionality, allowing users to record all incoming and outgoing calls. This feature enables managers and CXOs to monitor team interaction with customers, measure engagement levels, and evaluate team performance.

Mobile CRM: Office24by7 provides a mobile CRM feature that, according to the vendor, boosts sales team productivity. Users can manage leads and proactively monitor agent performance using this feature, which is packed with industry-best features and offers high reliability.

Task Manager: According to the vendor, Office24by7 includes a task manager feature that drives efficiency in inter-department operations. This feature enables collaboration between multiple departments, streamlines processes such as approvals and stakeholder coordination, and helps improve overall efficiency.