OfficeTrack

OfficeTrack is a software solution designed to optimize field service management and enhance operational efficiency. It caters to companies of various sizes, from small businesses to large enterprises. Field service technicians, dispatchers, service managers, operations managers, logistics and distribution companies, service and maintenance providers, security companies, and sales teams across different industries rely on OfficeTrack to streamline their operations and improve customer satisfaction.

Key Features

Smart Dynamic Forms: OfficeTrack enables the creation of customizable digital forms for efficient data capture in the field. These forms can include alphanumeric fields, drop-down menus, photos, digital signatures, and more. They can be easily modified or updated, and the collected information can be accessed on both mobile devices and in the back-office. The system also provides the capability to generate reports based on the collected data.

Tasks and Work Orders: OfficeTrack facilitates the efficient management of tasks and work orders for field employees. Coordinators can assign tasks and send necessary information directly to mobile devices. The system includes a bidding system that allows dispatchers to assign jobs to suitable contractors. Real-time data enables managers to make informed decisions, and workflows and business rules automate recurring tasks.

Attendance Management: OfficeTrack simplifies attendance management by allowing employees to report working hours, breaks, absences, and non-working days from their mobile devices. Managers receive real-time attendance reports and can export the data for analysis. Supervisors can generate attendance reports and set up automatic report generation. The system provides an overview of attendance history and offers customizable reports. Integration with the payroll system enables the automatic export of attendance reports.

Location and Notifications: OfficeTrack provides real-time online information on the location, activities, and work progress of field employees. Supervisors and managers can efficiently manage activities and have a comprehensive view of the workforce. The system also allows for end customers to be informed about arrival times via SMS or email. Push notifications and alerts are available for urgent actions, and historical travel reports and geo-zones with automatic alarms enhance operational efficiency.

Ticketing: OfficeTrack offers a centralized view for customer service and technical support teams to manage all customer requests. It efficiently handles request tracking, assignment, and resolution, integrating with commerce, order management, procurement, inventory, and IoT systems. The system generates reports and monitors progress for auditing and monitoring purposes, ultimately improving customer satisfaction and communication.

Video Chat: OfficeTrack enables secure video chat between technicians and customers or the operations base. This feature enhances communication and troubleshooting capabilities, leading to improved customer service and support. It reduces the need for physical visits in certain cases, increasing efficiency in remote assistance.