Omfax

Keyfax, developed by Omfax Systems Ltd, is a software solution designed to enhance customer experience for social housing organizations. Its primary goal is to accurately diagnose and resolve housing-related issues, including repairs and tenancy enquiries. According to the vendor, Keyfax offers intelligent scripting, empowering customer service advisors to access additional information about tenancies. This feature enables more informed conversations with tenants and the provision of accurate information. Keyfax provides the flexibility of being hosted either on-premise or on Omfax Azure Servers. Hosted solutions eliminate the need for customers to maintain their own virtual servers, ensuring network security. On-premise installations allow customers to have full control and customization over their Keyfax system.

Keyfax Admin Tools offer comprehensive reporting on call statistics, enabling administrators to track and analyze various metrics such as the number of repairs or enquiries handled by advisors, frequently reported repair faults, and common customer enquiries. The vendor also highlights the availability of Google Analytics integration for Keyfax Online, providing real-time insights into tenant self-service usage. Additionally, Keyfax offers customer case studies that exemplify the experiences and successes of social housing organizations using the software. These case studies provide real-world examples of how Keyfax has improved customer service and streamlined repairs and enquiries processes. The vendor emphasizes that Keyfax is developed and supported by a team of experts with extensive knowledge and experience in the housing industry, ensuring stability, reliability, and high performance.

Omfax provides a range of support, training, and consultancy services to assist customers in maximizing the benefits of Keyfax. These services include process mapping workshops, diagnostics script development, diagnostic scripts admin training, and housing repairs training. Technical support and assistance are also available for integrations and other technical issues.