Omni Commercial

Omni Commercial is a comprehensive suite of enterprise software systems and mobile applications designed to automate operations processes in the hospitality, facilities, and maintenance management industries. According to the vendor, this solution caters to businesses of various sizes, ranging from small enterprises to large corporations. Professionals and industries such as the hospitality industry, facilities management industry, maintenance management industry, commercial real estate industry, and retail industry can benefit from the features and functionalities offered by Omni Commercial.

Key Features

Maintenance: Tenants and guests can conveniently request housekeeping, cleaning, or maintenance services through the app. They can also directly message management, maintenance, or service teams and log maintenance issues from their mobile devices.

Housekeeping - Public Areas Requests: Tenants and guests have the ability to request housekeeping services for public areas. They can track the progress of their request and also log complaints, accidents/incidents, and feedback on the app for prompt action.

Lost Property: The app allows tenants and guests to report lost property, which is then logged and tracked for efficient resolution.

Service Feedback: Tenants and guests can provide valuable feedback on the services they receive. This feedback is logged and can be acted upon with appropriate follow-up.

Reception: Tenants and guests can easily communicate with the reception team through the app, making requests or inquiries directly to the reception team.

Security: The app enables tenants and guests to report security issues or request security assistance. All security-related requests and reports are logged and tracked for swift action.

Real-Time Functionality: The app provides tenants and guests with instant status updates on their requests and tasks through real-time updates. They can track the progress of their requests in real-time.

Cleaning: The app facilitates automated task list allocation for room attendants, supervisors, and public area attendants. Reception has a real-time view of room status, and the app integrates with property management systems for automatic room status updates.

Quality Inspection: This feature includes inspection notifications and performance reviews for cleaning and maintenance. It also offers a room inspection feature with customized quality checks and the ability to log customer feedback, complaints, incidents, and accidents.

Maintenance Management: Omni Commercial allows for pre-planned scheduling of task sheets for maintenance, as well as ad hoc maintenance job capability and tracking. It also provides inventory stock and cost control for parts used in repairs, along with a real-time overview of assigned daily tasks.