OmniEngage

OmniEngage is a customer engagement solution offered by MicroAutomation. According to the vendor, it is designed to deliver personalized and interactive experiences to customers, with the aim of reducing their effort in issue resolution through proactive engagement. This solution is said to cater to businesses of all sizes and is commonly used by professionals in customer service, contact centers, retail, healthcare, and telecommunications industries.

Key Features

Reduce Customer Effort: According to the vendor, OmniEngage enables businesses to reduce customer effort by delivering personalized and interactive experiences. It is claimed to guide customers in effortlessly resolving their issues through proactive engagement on various communication channels.

Know Your Customers: The vendor states that OmniEngage helps businesses demonstrate that they know their customers by understanding their issues and personalizing their experiences. It is said to utilize customer data and analytics to gain insights into customer preferences and behaviors, allowing businesses to provide personalized recommendations and solutions.

Engage with Them: The solution is claimed to facilitate proactive engagement with customers by reaching out to them before they have to reach out for support. According to the vendor, it enables businesses to resolve customer issues before they become problems, helping them establish a proactive customer engagement strategy for two-way communication.

Value Their Time: OmniEngage, as per the vendor, guides customers to the easiest resolution for their issues, aiming to minimize the time required for problem-solving. It is claimed to provide efficient and quick solutions to customer problems, with the goal of resolving issues within seconds and saving their time and effort.

Improve Customer Loyalty: According to the vendor, OmniEngage drives customer loyalty by delivering personalized and interactive experiences. It is said to help businesses retain customers by providing easy issue resolution, increasing wallet share, and improving key customer experience metrics such as NPS, CES, and CSAT.

Proactive Engagement: The vendor states that OmniEngage supports proactive customer engagement by enabling businesses to identify and anticipate customer issues. It is claimed to facilitate two-way communication with customers through various channels, allowing customers to take action when they receive a call, text, email, or tweet.

Cloud Solution: OmniEngage, according to the vendor, offers a cloud-based solution for driving customer loyalty. It is said to provide the flexibility and scalability of a cloud infrastructure, allowing businesses to easily access and manage the customer engagement solution.

Proactive Notification System: The vendor claims that the solution helps businesses implement a proactive customer engagement strategy. It is said to enable businesses to identify and anticipate customer issues through proactive notifications and provides tips and tricks for maintaining customer loyalty through proactive communication.