Omnigage

Omnigage is a unified communications platform offered by CIA Omnigage. According to the vendor, it aims to enhance communication efficiency and effectiveness between established businesses and their clients and prospects. The product is positioned as a comprehensive solution suitable for businesses of various sizes, including Fortune 500 companies. It is commonly used by professionals and industries such as financial institutions, healthcare organizations, legal firms, entertainment and media companies, and educational institutions.

Key Features

Multi-Channel Engagement: According to the vendor, Omnigage enables two-way communication with customers through advanced computer telephony integration (CTI). It offers a self-service, cloud-based solution that can be integrated within client or CIA CRM systems.

Smarter Communications: The vendor claims that Omnigage provides real-time dynamic call analysis to drive more impactful customer engagement. It offers a comprehensive user 'cockpit' that aims to shorten the sales cycle. Additionally, the product leverages advanced automation capabilities using machine learning.

Regulatory Certainty: Omnigage is said to help businesses comply effortlessly with transparency, reporting, and auditing requirements. The vendor states that the software is designed to remain compliant with future regulatory updates through automatic updates.

CRM Integration: According to the vendor, Omnigage natively integrates communications with CRM and other support systems. This allows businesses to seamlessly move between multiple CRMs using a single customer experience solution.

Omnichannel Telephony: The vendor claims that Omnigage enables businesses to extend and amplify communication by reaching customers through various channels. It automatically transitions between channels based on customized rules-based engagements.

Email: According to the vendor, Omnigage allows users to create custom HTML email templates with attachments.

SMS/MMS Blasts: Omnigage offers the capability to send a single message to thousands of contacts and track all responses, as per the vendor.

Content / Templates: Omnigage provides comprehensive APIs that allow users to design and implement customized solutions, according to the vendor.

IVR: Omnigage offers customizable workflows in an embeddable fashion to simplify user-based automation, as claimed by the vendor.

Integrations: According to the vendor, Omnigage provides comprehensive REST APIs to design and build systems for customers on their preferred channels.