OMNIS

OMNIS is a retail unified commerce and digital operations platform developed by IXO Commerce. According to the vendor, it offers businesses a comprehensive solution for managing their omnichannel operations, including order management, inventory management, customer relationship management, and marketing tools. The product is suitable for businesses of all sizes, from small retailers to large enterprises, and caters to various professions and industries such as retailers, direct-to-consumer brands, e-commerce businesses, brick-and-mortar stores, wholesale distributors, manufacturers, B2B companies, and niche retailers.

Key Features

Omnichannel Loyalty Scheme: The product allows the linking of online and in-store purchases to Omnichannel Customer Accounts, creating a unified loyalty scheme. This feature aims to encourage customer loyalty by enabling rewards earned from online purchases to be used in-store and vice versa.

Gift Vouchers: Customers have the option to purchase gift vouchers that can be emailed or linked to a physical card. These vouchers can be easily redeemed online or in-store, with immediate payment logging for accurate balance tracking.

Return Merchandise Authorisation: The product provides a streamlined process for returns across all sales channels. Customers can request returns through a website form, and the system ensures that returns are acknowledged, received in the warehouse, reviewed, and confirmed. Refunds are then processed through leading payment gateways.

Performance by Sales Channel: Users can track and compare sales performance across all sales channels in one centralized location. This feature offers real-time insights into sales, payments, reserved stock, and postage costs.

Omnichannel Promotions: The product enables the running of simple or complex promotions across all sales channels. Online and in-store offers can be synchronized, including order-based discounts, minimum order values/quantity, or "buy one get one free" options.

EPOS (Electronic Point of Sale): The product includes a browser-based, intuitive EPoS system integrated within the OMNIS Retail Unified Commerce platform. It provides an engaging face-to-face retail experience with features such as order creation, payment processing, in-store quotes, and barcode scanning.

Face to Face Retail: The EPOS system is designed to work seamlessly with touchscreen interfaces, as well as physical tills with cash drawers, till displays, barcode readers, and receipt printers. It offers all the expected features of a modern EPoS system, ensuring an efficient and seamless in-store retail experience.

Barcode Reader: The product supports barcode scanning for creating new orders or populating orders without barcodes. Additionally, it can be used to find and process gift vouchers during payment.

Pause a Transaction: Transactions are automatically saved, allowing users to pause and resume them at a later time. This feature provides flexibility in handling multiple transactions and ensures that no data is lost.

EPOS Shortcuts: Users can add frequently sold items as shortcuts for quick order placement. This feature is ideal for upselling, extended warranties, and items without barcodes. It allows for easy adjustment of pricing and quantity on the fly.