TrustRadius Insights
OMNITRACKER has proven to be a valuable tool for various departments, including finance and customer support. Users have reported …
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Product Details
- About
- Tech Details
What is OMNITRACKER?
OMNITRACKER Features
- Supported: Alerts/Escalation
- Supported: Automated Routing
- Supported: Customizable Branding
- Supported: Email Management
- Supported: Interaction Tracking
- Supported: Knowledge Base Management
- Supported: Macros/Templated Responses
- Supported: Prioritization
- Supported: Real-Time Chat
- Supported: Remote Access/Control
- Supported: Reporting/Analytics
- Supported: Self Service Portal
- Supported: Service Level Agreement (SLA) Management
- Supported: Ticket Management
- Supported: Workflow Configuration
- Supported: Approval Workflow
- Supported: Audit Trail
- Supported: Change Planning
- Supported: Change Tracking
- Supported: Compliance Management
- Supported: Release Management
- Supported: Task Management
- Supported: Training Management
- Supported: Change Management
- Supported: Incident Management
- Supported: Asset Tracking
- Supported: Availability Management
- Supported: Configuration Management
- Supported: Contract/License Management
- Supported: Problem Management
- Supported: Project Management
OMNITRACKER Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
OMNITRACKER has proven to be a valuable tool for various departments, including finance and customer support. Users have reported customized functionality that meets their specific needs, such as sophisticated reports and seamless integration with SAP and internal applications. The system's reliability is consistently praised, with many users attesting to its consistent performance over the course of several years.
For customer support teams, OMNITRACKER offers quick processing of complaints, automatic notifications, easy documentation, and efficient reporting capabilities. This streamlines the complaint management process, allowing teams to swiftly address customer issues while maintaining clear records of interactions.
In addition to its use in customer support, OMNITRACKER serves as an effective ITSM system for managing ITIL processes. A system administrator in Canada has successfully utilized the software to streamline IT operations and ensure adherence to best practices.
One standout aspect of OMNITRACKER that users have highlighted is its cost-effective licensing model. The all-inclusive shared licenses provided by the software have resulted in significant savings compared to other systems. This affordability makes OMNITRACKER an attractive choice for businesses looking to optimize their budget without compromising on functionality.
Contrary to a reviewer's claim, it is important to note that OMNITRACKER is not related to the bad rating of a hand-held GPS device. Any confusion or misattributions should be disregarded.
While OMNITRACKER has garnered positive feedback from users worldwide for its versatility and performance, it is worth noting that it may not have a presence in the Australian software market at this time. It is advised to verify the availability of the product in specific regions before making any purchasing decisions.