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Intuitive and Secure User Interface: Many users have praised One Cloud for its intuitive and secure user interface, which has made it easy …
Overview
What is One Cloud?
OneCloud, developed by Onecom Ltd., is a cloud communications platform aimed at enhancing customer experiences and connecting businesses. According to the vendor, this cloud-based solution is suitable for enterprises of all sizes, including small businesses, mid-sized companies, and large corporations....
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Product Details
- About
- Tech Details
What is One Cloud?
OneCloud, developed by Onecom Ltd., is a cloud communications platform aimed at enhancing customer experiences and connecting businesses. According to the vendor, this cloud-based solution is suitable for enterprises of all sizes, including small businesses, mid-sized companies, and large corporations. OneCloud is utilized by professionals and industries such as customer service teams, sales teams, IT departments, contact centers, and the retail industry.
Key Features
Unified Communications Solutions: According to the vendor, OneCloud offers unified communications solutions, including voice calling, video conferencing, instant messaging, and presence status. These features aim to enable seamless connectivity and collaboration among the workforce.
Contact Centre Solutions: OneCloud provides contact center solutions that the vendor says empower businesses to deliver exceptional customer service. With features like call routing, IVR, call queuing, agent monitoring, and real-time analytics, businesses can optimize their customer interactions.
Business Connectivity: According to the vendor, OneCloud ensures reliable and efficient communication through its business connectivity solutions. It offers features such as SIP trunking, internet connectivity, and secure VPN connections, aiming to enable seamless connectivity across locations.
Business Mobile Contracts: OneCloud offers business mobile contracts that provide mobile connectivity for employees. According to the vendor, these contracts include voice and data plans, mobile device management, and roaming services, ensuring employees stay connected wherever they are.
Business Cloud Solutions: OneCloud provides a comprehensive suite of cloud-based solutions for businesses. This includes cloud storage, cloud-based applications, virtual desktops, and data backup and recovery, aiming to empower businesses with flexible and scalable cloud solutions.
API-driven Cloud Platform: According to the vendor, OneCloud's platform is API-driven, allowing businesses to customize and integrate the platform with their existing systems and applications. This flexibility aims to enable businesses to tailor the platform according to their specific needs.
Multi-Cloud Approach: According to the vendor, OneCloud adopts a multi-cloud approach, allowing businesses to leverage best-of-breed technology solutions from various cloud providers. This approach aims to provide businesses with a single place to access and manage multiple cloud services.
Cost-effective and Hassle-free: OneCloud aims to eliminate the complexities and costs associated with traditional on-premises systems, according to the vendor. It offers a cost-effective and hassle-free solution for businesses to leverage advanced technology without the need for infrastructure and licenses.
Scalable and Reliable: According to the vendor, OneCloud is designed to be scalable and reliable, catering to the growing needs of businesses. It provides a robust infrastructure and aims to ensure high availability to support businesses' communication and collaboration requirements.
One Cloud Features
- Supported: Automated Routing
One Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Intuitive and Secure User Interface: Many users have praised One Cloud for its intuitive and secure user interface, which has made it easy for them to navigate menus and perform tasks. The software's design allows users to quickly access the features they need without any confusion or technical difficulties.
Efficient Data Management: Several reviewers have commended One Cloud for its efficient data management capabilities. With features such as data security, automation capabilities, and ease of data storage, users have found the software to be a valuable tool in managing their files and information effectively.
Convenient Access From Anywhere: A common positive sentiment expressed by users is the convenience of accessing files from anywhere at any time. Whether working remotely or on-site, One Cloud enables users to easily retrieve their files with just an internet connection. This feature is particularly appreciated by those who value flexibility and constant access to important documents.
Limited options for real-time monitoring: Several users have expressed their frustration with the software's lack of a feature to pin specific agents for real-time monitoring. This limitation has made it complicated for users to efficiently monitor the activities they need to focus on.
Difficulties with uploading larger files: Users have reported difficulties when attempting to upload larger files, which may be attributed to bandwidth issues. This issue has caused inconvenience and delays in file sharing and collaboration among team members.
Lack of file access control options: Some users have found it challenging to manage file access as the software lacks comprehensive file access control options. This limitation makes it difficult for administrators to allow or deny specific groups from accessing certain files or folders, potentially compromising data security and confidentiality.