Oneroute

OneRoute is an omnichannel messaging platform offered by OneRoute.io that claims to streamline customer communication for businesses. According to the vendor, it enables personalized marketing, sales, support, and transactional messaging across multiple channels, including WhatsApp, SMS, Voice, and Social Media. The product is said to be suitable for startups, small teams, mid-sized companies, and large organizations in various professions and industries such as customer service, sales and marketing, e-commerce, retail, and hospitality.

Key Features

Personalized Marketing Campaigns: According to the vendor, businesses can run targeted WhatsApp and SMS campaigns, sending promotions, onboarding messages, and downtime alerts while tracking their effectiveness.

Unified Inbox: OneRoute provides a unified inbox where customer service teams can manage and respond to calls, WhatsApp messages, and direct messages (DMs) from various channels in one place, as claimed by the vendor.

Team Performance Measurement: OneRoute offers a dashboard, as stated by the vendor, to track customer satisfaction, response times, and resolution times, allowing businesses to measure both individual and team-wide performance.

Reduced Response Times: The vendor claims that OneRoute helps businesses reduce response and resolution times for faster customer support with features like canned responses, chatbots, auto-responders, auto-assignments, and office hour away messages.

Multi-Channel Integration: According to the vendor, OneRoute allows businesses to connect with customers on various channels including WhatsApp, Instagram, Twitter, Messenger, SMS, Mail, Shopify, Hubspot, Zoho, Googlesheet, Customer.io, and Woo.

Easy Setup in Four Steps: The vendor claims that setting up OneRoute is a straightforward process involving creating an account, connecting communication channels without engineering personnel, onboarding team members with email invites, and starting conversations between customers and the team.

Affordable Pricing: OneRoute offers different pricing plans tailored to the size and needs of the business, according to the vendor, with Starter, Business, and Enterprise plans available starting from ₦59,999/month for startups and small teams.

Initiate Conversations from OneRoute: According to the vendor, businesses can initiate conversations with customers directly from the OneRoute platform, making it convenient and efficient for proactive customer engagement.

WhatsApp Broadcasts: OneRoute enables businesses to send personalized, multimedia WhatsApp broadcasts, according to the vendor, allowing them to reach a wider audience with targeted messages.

No Engineering Team Required: The vendor claims that OneRoute can be easily used without the need for engineering personnel, making it accessible to anyone looking to enhance their customer communication capabilities.