onWebChat

onWebChat is a live chat support service with AI chatbot integration, designed to provide efficient and effective customer support for small to medium-sized businesses. This versatile solution is aimed at various professions and industries, including e-commerce businesses, customer support teams, online retailers, website developers, and service-based businesses.

Key Features

AI chatbot: According to the vendor, the AI chatbot is trained on user data to deliver accurate, human-like answers. It provides 24/7 availability for support and can handle multiple chats simultaneously, even during high traffic. The vendor claims that it reduces support costs by automating routine queries.

Widget Customization: Users have the option to choose the color scheme of the chat window to match their brand. They can enhance the user experience by adding photos of live chat operators and customize the chat window to appear in any language of choice.

Boost Sales: According to research, businesses offering live chat support have higher conversion rates and average order values. onWebChat aims to provide timely and effective support to customers, enhancing customer satisfaction. It enables businesses to communicate with customers in real-time, potentially building better relationships and enhancing the overall web image of the brand.

Pricing Plans: onWebChat offers a free plan with limited features, as well as a premium plan starting from $6 per month per operator. The premium plan includes the beta version of the AI chatbot, unlimited chats, and chat history.

User-Friendly System: The vendor claims that onWebChat is trusted by businesses worldwide and offers a user-friendly live chat service for high-level customer support. It is designed to handle a large volume of messages per day and has active users in over 193 countries.

Support on the Go: onWebChat provides a native Android app, allowing businesses to provide customer support on mobile devices.

Integration with Popular Platforms: onWebChat offers plugins and extensions for easy integration with popular platforms like WordPress, Joomla, Drupal, OpenCart, and more.

Javascript API: According to the vendor, onWebChat provides a powerful API for automating chat activities and maximizing the functionality of the service. Users can set visitor information, widget language, appearance, and retrieve widget status. The API supports callback functions for executing actions based on specific events.