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Onyx CRM is a versatile tool that has proven to be helpful for users in managing their businesses effectively. Custom report generation is …
Overview
What is Onyx CRM?
Onyx CRM is a unified enterprise customer relationship management (CRM) application with a customer-centric design that coordinates all data, processes, and interactions around the customer. Onyx CRM is now owned and supported by Avolin since being divested by Aptean in…
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What is Onyx CRM?
Onyx CRM is a unified enterprise customer relationship management (CRM) application with a customer-centric design that coordinates all data, processes, and interactions around the customer. Onyx CRM is now owned and supported by Avolin since being divested by Aptean in 2018.
Entry-level set up fee?
- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Onyx CRM?
Onyx CRM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Onyx CRM is a versatile tool that has proven to be helpful for users in managing their businesses effectively. Custom report generation is a significant use case, and users have praised the tool for generating reports that meet their specific needs accurately. With Onyx CRM, users can analyze data in real-time, identify trends, and provide timely solutions to customers. Besides, the tool allows for customer management and tracking of sales performance, which has been crucial in optimizing sales processes.
Another business problem that Onyx CRM solves is product lifecycle management issues. Users can track where products are taking the longest to move and identify ways to combat these problems. Additionally, Onyx CRM simplifies contact management by enabling users to keep track of distribution lists and requests, especially for value-added reports, sales, and support tracking. It's equally useful as a bookkeeping tool and enables users to create internal marketing material with ease. Lastly, Onyx rip software provides consistent ripping of files across multiple printers while maintaining color profiles and avoiding loss of any elements in the files.
Easy-to-use Interface: Users have consistently found the Onyx CRM system to be user-friendly, with an interface that is easy to navigate and understand. Several reviewers have praised the software's design, which offers a lot of options for customization while remaining intuitive and in-depth.
Helpful Search Options: Reviewers appreciate the software's ability to search for specific information quickly. According to users, the program provides easy search options that make it simple to find contact information when needed.
Effective Business Management: The flexibility and control offered by Onyx CRM have been praised by many reviewers. The software is very capable in managing manufacturing and distribution operations or production processes effectively, providing custom reporting features that help users make informed business decisions.
Potential malware: Some users have expressed concern about potential malware due to the software being freeware.
Difficult integration with outside apps: Several reviewers have stated that integrating Onyx CRM with outside applications can be difficult, and the API requires extensive setup to prevent double entry.
Poor browser compatibility: Users have reported limited browser compatibility and buggy behavior when using outdated browsers, which has caused frustration during use.