OpenCities

OpenCities, developed by Granicus, is a website platform designed to enhance the digital experience for local governments. According to the vendor, this solution simplifies government information, connects residents to relevant content, and empowers organizations to effectively create and manage their online presence. OpenCities is said to be suitable for local governments of all sizes, from small municipalities to large cities. It is utilized by various professionals in the public sector, including government administrators, communications and public information officers, IT professionals, digital and marketing officers in local government, as well as city planners and development officers.

Key Features

Efficient website implementation: OpenCities offers a subscription model that allows local governments to efficiently implement their website, according to the vendor. The platform is designed to minimize set-up time, enabling governments to quickly launch their digital presence and start serving residents.

Continuous improvement: OpenCities is said to be guided by robust data and analytics, empowering governments to make informed decisions and continuously improve the user experience for residents. The platform provides content and design tools that allow governments to update and enhance their website based on user feedback and evolving needs.

Best-in-class security: According to the vendor, OpenCities prioritizes the security of government websites by implementing industry-standard security protocols. Governments can trust OpenCities to provide a secure environment for their digital interactions with residents.

Redesign the way you do business: OpenCities aims to enable local governments to transform the user experience for residents by providing a simple and proven design process. Governments can create a "digital front door" to government services, making it easier for residents to access information and services.

Maximize content effectiveness: OpenCities offers intuitive and user-friendly website tools and templates that support digital self-service, according to the vendor. Governments can reduce walk-in traffic and calls by providing residents with the ability to find the information they need on the website.

Update the website homepage layout and page themes: OpenCities allows governments to easily update the layout of their website homepage and page themes, according to the vendor. Governments can respond to changing user interests and expectations without the need for a full website redesign, ensuring a fresh and engaging user experience.

Empower organization-wide content creation: OpenCities provides a low-code/no-code platform that empowers employees across departments to create and publish content, according to the vendor. Governments can ensure a consistent brand and voice by using content templates and custom approval processes.

Deliver data-driven, resident-focused experiences: OpenCities offers robust website analytics that governments can utilize to inform design and content updates, according to the vendor. By analyzing user behavior and preferences, governments can deliver data-driven and resident-focused experiences.

Benefit from ongoing product enhancements: OpenCities provides ongoing research, design, and security enhancements to its platform, according to the vendor. Governments can access innovative upgrades, such as the OpenCities/EHQ Connector, to enhance their website capabilities and benefit from the latest advancements in digital government services.