OptimalQ

OptimalQ is a technology developed by OptimalQ that leverages AI and Big Data to enable companies to engage with leads and customers when they are physically and mentally available. According to the vendor, this solution is designed to cater to companies of various sizes, serving thousands of sales agents from different regions and industries. Sales professionals, marketing professionals, customer service professionals, as well as those in the finance and insurance industries, are among the target users of OptimalQ.

Key Features

Phone Tag Elimination: OptimalQ aims to improve customer engagement by predicting the best time to connect with a customer, reducing missed calls and failed attempts.

Efficiency Improvement: According to the vendor, OptimalQ leverages historical and real-time enterprise data to increase the chances of reaching customers, resulting in a reduction in missed opportunities and lost revenues.

Stellar Customer Service: OptimalQ enables companies to call customers when they are ready to take the call, potentially leading to a better customer experience and increased conversion rates.

Sales Rep Performance Enhancement: OptimalQ aims to enhance sales rep performance by enabling them to connect with customers more efficiently and have more meaningful conversations.

Cross-Industry Applicability: OptimalQ is designed to serve sales agents from various industries, including finance, insurance, collection, BPO, and more, with proven results and ROI.

Sales and Marketing Optimization: According to the vendor, OptimalQ helps optimize sales and marketing efforts by increasing answer rates and reaching more relevant and available leads.

Insights Across the Customer Journey: OptimalQ's Science of Availability™ is said to work throughout the entire customer journey, allowing companies to engage customers on any channel and track customer behavior for continuous improvement.

Channel Agnostic Engagement: OptimalQ aims to enable companies to engage with customers on any channel, regardless of where they are in the buying process, potentially improving the effectiveness of communication.

Real-Time Availability Insights: OptimalQ combines historical and real-time enterprise data with its exogenous sensor network to provide real-time availability insights, predicting the best time to engage with a customer and the most likely conversion channel.

Improved Accuracy through Machine Learning: According to the vendor, OptimalQ's AI and machine learning-driven platform integrates OptimalQ data with enterprise data points to improve accuracy over time, leading to more precise availability predictions.