Optimatics

Optimatics is a smart service management platform offered by Aeromark Communications Ltd. According to the vendor, this solution aims to enhance field service operations by improving efficiency, productivity, and customer satisfaction. It is designed to cater to businesses of various sizes, from small enterprises to large corporations, and is applicable to professions and industries such as HVACR, fire and security, facilities management, food retail, and gas maintenance.

Key Features

Service and Asset Management: According to the vendor, Optimatics provides total visibility and a comprehensive audit trail of assets, servicing, customers, contracts, warranties, inventory, costs, and invoicing.

Optimized Workforce Scheduling: The vendor claims that this feature enables businesses to increase productivity and revenue per engineer through efficient resource allocation.

Mobile Field Service Management: According to the vendor, Optimatics empowers mobile workforces, leading to improved productivity, increased first-time fix rates, higher revenue per engineer, and reduced costs.

Advanced GPS Tracking: The vendor states that Optimatics offers complete real-time visibility of resources, allowing businesses to optimize operations and achieve maximum efficiency.

Van Stock and Parts Management: According to the vendor, Optimatics enables businesses to have real-time control over van, warehouse, reserved, and site stock, with automated management and replenishment.

Interactive Portals: The vendor claims that Optimatics allows staff, subcontractors, and clients to monitor job performance in real-time, ensuring consistent access to up-to-date information.

Insight Analytics: According to the vendor, Optimatics provides valuable insights into job costs, productivity, and profitability, enabling businesses to make informed decisions and understand their true performance.

IoT Predictive Maintenance: The vendor claims that Optimatics offers continuous automated monitoring of stock and equipment, resulting in extended equipment life, reduced maintenance costs, and energy savings of up to 40%.