Ordereze

Ordereze, developed by Popmenu, Inc., is a suite of tools designed to help restaurants streamline operations, enhance guest experiences, and potentially increase revenue. The platform caters to a range of business sizes, from independent restaurants to quick-service restaurants, hospitality groups, full-service restaurants, and food trucks. It is utilized by various professionals and industries, including restaurant owners/operators, managers, marketing managers, hospitality professionals, and foodservice professionals.

Key Features

AI Answering: According to the vendor, Ordereze offers AI-powered phone answering that operates 24/7, 365 days a year. This feature aims to eliminate the need for a dedicated staff member to answer calls, potentially resulting in labor cost savings. Custom greetings and responses can be programmed to handle frequently asked questions and provide follow-up links. Additionally, the platform allows for the capture of guest contact information and preferences during phone conversations.

Online Ordering: Ordereze provides a direct and commission-free online ordering system that allows restaurants to accept orders through their own websites. According to the vendor, this feature aims to ensure a personalized ordering experience for guests and enables the collection of customer information for targeted marketing outreach. The platform allows for real-time updates to dish descriptions, photos, prices, and availability, and integrates with select POS systems for improved order accuracy and efficiency.

Dynamic Menu Technology: According to the vendor, Ordereze offers mobile-friendly and interactive menus that automatically populate with up-to-date dish descriptions, images, and reviews. This feature aims to optimize menus for search engines, potentially enhancing visibility in search results. Restaurants can make real-time changes to dish details and availability, while also collecting guest data for personalized marketing campaigns and menu insights.

Restaurant Marketing: Ordereze provides restaurant marketing tools that include guest profiles capturing contact information, favorite dishes, likes, and reviews. According to the vendor, restaurants can engage in targeted outreach to their customer base using email, social media, and text message marketing capabilities. The platform also offers automated email messages based on guest behavior and provides real-time data and reporting to measure marketing performance.

Performance Insights: According to the vendor, Ordereze offers consolidated sales reporting for online ordering, including third-party delivery partners. This feature allows restaurants to potentially manage orders across different delivery platforms by throttling, delaying, or pausing orders. Detailed insights into top-selling items, weekly ordering trends, and more are provided, along with third-party order management and reporting.

OrderNerd (Order Management): According to the vendor, OrderNerd consolidates third-party ordering software and support into one vendor, simplifying order intake and management on a single tablet. This feature aims to help restaurants efficiently handle orders from multiple platforms, potentially reducing errors and ensuring a streamlined process. Consolidated sales reporting for online ordering, including third-party delivery partners, is also provided within the platform.

Photography: Ordereze offers professional food photography services to enhance online menus and showcase dishes. According to the vendor, this feature aims to make food visually appealing and attract guests to place orders. By elevating the overall aesthetic of a restaurant's online presence, this feature contributes to a visually engaging experience for potential customers.

Studio: The Studio package offered by Ordereze includes website design, photography, emails, logo design, and more. According to the vendor, this premium offering aims to enhance the overall branding and visual identity of a restaurant. With professional design and photography services, restaurants can create a customized and cohesive visual experience across various platforms, elevating their brand image.

Popmenu Boost: According to the vendor, Popmenu Boost is a feature that helps restaurants optimize their online presence and increase visibility. It aims to improve search engine ranking, drive organic traffic, and generate more online orders and reservations through targeted marketing efforts. Popmenu Boost also aims to enhance guest engagement and encourage more reviews, further boosting a restaurant's online reputation.

Popmenu AI Answering: According to the vendor, Popmenu AI Answering utilizes artificial intelligence to automatically respond to customer inquiries and provide instant answers to frequently asked questions. This feature aims to enhance customer service, reduce staff workload, and ensure prompt and accurate responses to guest queries.