PatientBond

PatientBond is a patient engagement platform offered by Upfront Healthcare. According to the vendor, it aims to curate hyper-personalized healthcare experiences, foster trusted relationships, and maximize service utilization to drive enterprise-wide impact. This platform is specifically tailored for healthcare enterprises of all sizes, including hospitals, clinics, physician practices, health systems, integrated delivery networks, accountable care organizations, and medical groups.

Key Features

Patient Activation: PatientBond focuses on activating patients to take charge of their health by utilizing data-driven personalization and behavioral science. According to the vendor, targeted communication and personalized calls-to-action guide patients along their care journey with relevant resources and proactive communication.

Psychographic Segmentation: PatientBond leverages psychographic segmentation to understand patients' attitudes, values, lifestyles, and personalities. This allows for targeted interactions based on patients' preferred communication styles, enabling healthcare organizations to personalize their engagement strategies, the vendor claims.

Omnichannel Communication: PatientBond enables healthcare organizations to reach patients through multiple channels, including email, text, phone calls, and more. According to the vendor, this ensures that patients receive relevant communication at the right time and through their preferred channel.

Personalization Analytics: PatientBond utilizes powerful data analytics to drive personalization. The vendor states that by collecting extensive data, including patient-reported outcomes, psychographic segments, and behavior patterns, the platform identifies patients' most pressing needs and delivers relevant communication to inspire action.

Advanced Interoperability: PatientBond offers advanced interoperability capabilities, seamlessly integrating with existing healthcare systems such as electronic medical records (EMRs) and customer relationship management (CRM) systems. According to the vendor, this ensures that patient data is accessible and up-to-date across the healthcare enterprise.

Embedded Scheduling: PatientBond includes embedded scheduling tools that simplify the process of booking appointments. The vendor claims that patients can easily schedule appointments without the need for separate portal logins or app downloads, reducing friction and improving access to care.

Global Patient Experience Orchestration: PatientBond allows healthcare organizations to create a consistent patient experience across multiple locations. According to the vendor, centralized management and coordination of patient interactions ensure that patients receive a unified and personalized experience regardless of the healthcare facility they visit.

Broadcast Messaging: PatientBond offers broadcast messaging capabilities, allowing healthcare organizations to efficiently reach a large number of patients with mass communications such as announcements or reminders. The vendor suggests that this saves time and resources by eliminating the need for manual outreach to individual patients.

Microsite Generator: PatientBond includes a microsite generator that enables healthcare organizations to create personalized patient portals. According to the vendor, these portals can be customized to provide patients with relevant information and resources, enhancing the patient experience by offering a centralized hub for personalized healthcare information.

Multi-lingual Support: PatientBond supports multiple languages to cater to diverse patient populations. According to the vendor, patients can receive communication and access resources in their preferred language, improving patient understanding and engagement.