Patientco

The Patient Payments solution by Waystar aims to provide an efficient approach to patient payments, simplifying and streamlining the patient financial journey. This product is designed for healthcare providers, hospitals, ambulatory surgery centers, and billing services. According to the vendor, it offers features that enhance patient payment processes and improve financial management.

Key Features

Personalized, omni-channel communications: This feature enables patients to receive personalized communication channels to understand, plan, and pay for their care. It offers various communication options, including email, text, and paper, ensuring effective communication with patients.

Streamlined collections: This feature centralizes payment channels and automates posting and reconciliation processes, simplifying the patient financial journey. According to the vendor, it can increase patient collections and supports self-service payments.

Automated reconciliation: This feature ensures accurate and precise reconciliation of patient payments on a daily basis. It eliminates manual errors and discrepancies by providing automatic reconciliation.

Purpose-built infrastructure for all patient payments + communications: The product offers a purpose-built infrastructure that powers patient payments and communications. It centralizes payment channels, making them easily accessible for providers and patients. Furthermore, it facilitates seamless integration with existing systems.

Easy-to-use technology for intuitive payment experience: This feature provides patients with user-friendly technology for a seamless payment experience. It offers modern tools for fast and reliable payments, simplifying the patient financial experience.

Personalized engagement + affordable payment options: This feature empowers patients to make informed fiscal decisions by providing personalized engagement. It offers affordable payment options to accommodate patients' financial situations, aiming to increase patient loyalty and satisfaction.

Easy, reliable integration with existing systems: This feature ensures easy and reliable integration with the provider's existing systems. It facilitates a seamless implementation process without disrupting workflows.

Automatic reconciliation, every day and to the penny: With this feature, patient payments are automatically reconciled on a daily basis, ensuring accurate and precise reconciliation without manual errors.

A single, simplified monthly statement per household: The product consolidates all patient payments into a single, simplified monthly statement for each household, providing a clear overview of the patient's financial obligations.

Effective, propensity-driven communications via email, text + paper: This feature utilizes propensity-driven communications to engage patients effectively. It sends communications via email, text, and paper based on each patient's preferences and likelihood to pay.