PatientPal

PatientPal, developed by Med-Metrix, is an automated front-desk solution that aims to streamline and simplify the operation of healthcare practices. According to the vendor, PatientPal is designed to automate mundane and repetitive tasks, allowing staff to focus on more important responsibilities.

Key Features

Automated Front-Desk Solution: PatientPal is an automated front-desk solution developed by Med-Metrix. According to the vendor, it aims to simplify and streamline the operation of healthcare practices by automating tasks, freeing up staff time.

Complete Patient Information: PatientPal allows healthcare practices to gather and store comprehensive patient information, including demographics, medical history, and insurance plans. According to the vendor, having readily available patient information helps in providing efficient and personalized care.

Integration with EMR: PatientPal seamlessly integrates with existing electronic medical record (EMR) systems. According to the vendor, it acts as a robotic process automation tool, interacting with the EMR system just like a human would. This integration ensures that the front desk automation does not require any changes to the current systems in place.

Flexible Payment Options: PatientPal offers flexible payment options for patients. According to the vendor, it provides tools to calculate out-of-pocket costs and offers various payment methods, aiming to make the collections process easy and convenient for both patients and healthcare practices.

Contactless Experience: PatientPal aims to provide a contactless experience for practitioners and patients. According to the vendor, the software automates and standardizes the entire process from scheduling appointments to final payment, aligning with the modern expectations of patients and creating a comfortable and efficient experience.

Seamless Onboarding: Med-Metrix ensures that the entire integration process of PatientPal can be completed within a matter of days. According to the vendor, this quick onboarding process minimizes disruption to the healthcare practice's operations, allowing the software to be up and running efficiently.

Responsive Customer Support: PatientPal offers responsive customer support to assist users with any questions or issues. According to the vendor, users can share their screen with a customer support representative for quick troubleshooting, ensuring that healthcare practices can rely on the software for their front desk needs.

Nationwide Availability: PatientPal is integrated with the nation's top electronic medical record (EMR) systems and is available for healthcare practices across the country. According to the vendor, the software can be implemented and operational in a matter of hours, allowing for wide accessibility and usage.

Bi-Directional Integration: PatientPal's robotic process automation works both ways, collecting information from and sharing it with the EMR. According to the vendor, this bi-directional integration ensures accurate information capture and sharing, reducing errors and improving efficiency.