Patricia

Introducing Patricia™, an AI-powered virtual health assistant developed by ENIAX. According to the vendor, Patricia™ aims to enhance the interaction between healthcare providers and patients by facilitating, automating, and improving various tasks such as appointment scheduling, confirmation, preventive treatment organization, waiting list management, and patient follow-up. Patricia™ is designed to cater to the needs of healthcare providers, hospitals, medical centers, clinics, and dental practices. It offers a range of features and capabilities to enable efficient and seamless patient-provider communication.

Key Features

Appointment Scheduling: According to the vendor, Patricia™ assists in scheduling appointments for medical consultations, examinations, and treatments. It provides automated appointment booking services to reduce the need for manual scheduling.

Appointment Confirmation: Patricia™ automates the process of confirming appointments by sending reminders and notifications to patients. The vendor claims that this feature helps reduce no-show rates and allows patients to easily confirm or reschedule appointments.

Preventive Treatment Organization: The vendor states that Patricia™ helps in organizing and managing preventive treatments for patients. It sends reminders for regular check-ups, vaccinations, and screenings, providing personalized preventive treatment plans and follow-up instructions.

Waiting List Management: Patricia™ manages waiting lists for patients seeking appointments, according to the vendor. It keeps track of available slots and notifies patients on the waiting list when an appointment becomes available.

Patient Follow-up: Patricia™ facilitates patient follow-up after medical consultations, examinations, or treatments. The vendor claims that it sends post-visit instructions, medication reminders, and follow-up care recommendations to ensure ongoing healthcare support.

Multilingual Support: According to the vendor, Patricia™ is capable of communicating with patients in multiple languages, including Spanish, English, German, French, and Catalan. It can understand and respond to patients' inquiries and requests in their preferred language.

Contextual Understanding: The vendor claims that Patricia™ has been trained with over 80 million cases, enabling it to understand and respond to a wide range of patient inquiries and requests. It utilizes natural language processing and machine learning algorithms to handle complex conversations and adapt to different contexts.

Automated Human Support: When Patricia™ encounters information it cannot understand, the vendor states that a team of healthcare professionals takes over the conversation to resolve the issue. This human support team ensures accurate and efficient addressing of patients' inquiries.

Integrated Channel Communication: Patricia™ supports various digital communication channels, including web, email, and WhatsApp, according to the vendor. It provides a seamless and integrated experience for patients, centralizing their interactions for consistent and efficient communication.